Reservations Agent
Reservations Agent
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Job Description
We exist to create unforgettable experiences for every guest every time. Whether its a warm welcome a seamless booking or helpful local advice we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
Respect We treat every guest and colleague with kindness and dignity.
Excellence We go the extra mile in pursuit of outstanding service.
Accountability We take ownership of our actions and follow through on our promises.
Cooperation We work together as one team to deliver the best experience.
Honesty We act with integrity and transparency at all times.
How We Do It
We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
The Role
Based at the beautiful Graduate Cambridge by Hilton right on the River Cam in the heart of the historic city youll be the first point of contact for all bedroom reservations. Handling enquiries by phone email and online youll ensure every booking is accurate every opportunity to delight is taken and every guest feels valued from the moment they get in touch.
What Youll Do
Handle all reservation enquiries promptly and professionally converting them into bookings wherever possible
Accurately input reservations into our Property Management System (OnQ) ensuring all details meet departmental standards
Proactively follow up on upcoming arrivals and no-shows maximising revenue opportunities
Upsell rooms amenities and packages to enhance guest stays
Work closely with Sales Front Office and Revenue teams to handle enquiries effectively
Monitor and manage the F&B booking system
Respond to guest messages via OTAs in a timely manner
Support the Front Office team when required
What Were Looking For
Previous hotel reservations or reception experience is desirable
Knowledge of OnQ or similar property management systems is an advantage
Strong attention to detail and ability to manage multiple tasks
Excellent communication skills in English both written and spoken
A positive guest-focused approach and a team player mindset
Confident with Microsoft Office applications
Able to work on-site five days a week (this is not a remote role)
This is a great opportunity for an experienced hotel receptionist or reservations professional looking to take the next step in their career.
The Perks
Discounted hotel stays and dining across Hilton properties worldwide
Access to learning and development opportunities
250 reward for successful employee referrals
Retail and leisure discounts and cashback offers
24/7 well-being support helpline
Complimentary meals during your shift
Recognition programs and team celebrations
Convenient parking for cars mopeds scooters and bicycles
About Graduate Hotels
Graduate Hotels is a collection of handcrafted hotels in the worlds most dynamic university towns. At Graduate Cambridge inspired by the citys prestigious university every detail nods to the rich history and vibrant culture of the local community.
Equal Opportunities
We welcome applications from all backgrounds and are committed to ensuring equal opportunities for all.
Right to Work
Applicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act 1996.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
