AQI - Application Support Specialist Remote
AQI - Application Support Specialist Remote
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Job Description
Imagine yourself
- Doing meaningful work that makes an everyday impacton the world around you.
- Owning your ambitionand fueling your career growth.
Its possible with a role at Aquatic Informatics Informatics (AQI) a Veralto company is a missiondriven software company that organizes the worlds water data to make it accessible and useful. We provide software solutions that address critical water data management analytics and compliance challenges for the rapidly growing water industry. We offer a full range of solutions from standalone software packages for individual users hosted software services and enterprisewide national systems. We serve over 1000 municipal federal state/provincial hydropower mining academic and consulting organizations in over 60 countries that collect manage and process large volumes of water data.
Aquatic Informatics is headquartered in Vancouver Canada and has offices in the US and Australia. We value independent thinking initiative teamwork a relentless pursuit of quality a playful spirit and a sense of humor. We like smart people IQ and EQ who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the worlds valuable water resources and where youll have opportunities to own your ambition and fuel your career growth.
We offer:
- PPTO
- Flexible working hours
- Professional onboarding and training options
- Powerful team looking forward to working with you
- Career coaching and development opportunities
- Health benefits
- RRSP
Reporting to the Team Lead Customer Support the Application Support Specialist is a customer facing role that will is responsible for providing technical and application support via tickets calls and emails. Youll troubleshoot software issues assist with product configurations and installations escalate complex problems and contribute to knowledge base content. This role requires balancing multiple priorities collaborating across teams and ensuring high customer satisfaction.
This position is part of the Customer Success department located in Canada and will be remote.
In this role a typical day will look like:
- Provide application and technical support to customers by responding to support tickets calls virtual meetings and emails.
- Manage and balance multiple support ticket priorities in a shared ticket tracking tool.
- Manage customer expectations regarding ticket resolutions and time frames.
- Assess technical complexity of tickets and make escalation recommendations to management or Tier 3 teams as needed.
- Monitor ticket SLAs and maintain high customer satisfaction and fast response times.
- Create and review reusable knowledge base articles to build selfserve resources.
- Assist implementation or product teams with configurations installations and customer communication.
The essential requirements of the job include:
- 3 years of customerfacing software support/implementation experience.
- Advanced technical expertise in SQL Server Windows Server SaaS environments APIs scripting (PowerShell Python etc. batch scripting and data migration and database troubleshooting
- Experience with tools like Salesforce Office 365 Teams and ticketing/helpdesk platforms.
- Excellent written and verbal communication skills
- Demonstrates a keen desire to learn and a passion for science and technology.
It would be an asset it you have:
- Postsecondary education in Information Technology Business or related field.
- Bilingual in Italian or French
- Knowledge or background of water wastewater or industrial pretreatment (source control).
- Knowledge or experience with SCADA.
- Software development exposure or networking experience
Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you join Veraltos vibrant global network of 16000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. Together were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.
At Veralto we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If youve ever wondered whats within you theres no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
