Schedule Details:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Develops and distributes a variety of benefits educational materials including recruitment and retention brochures New Caregiver Orientation presentation open enrollment materials and other benefits related information as required. Ensures that information is accurate and up to date. 10
2. Serves as the point of contact and responds directly to employees regarding escalated benefit issues. 20
3. Performs audits and ensures that benefit programs are being administered according to Plan documents and that the HRIS/Payroll system/outsourced benefits platform reflects current/accurate data. 10
4. Communicates and works with a variety of internal and external stakeholders such as attorneys providers and vendors on benefits related concerns. 10
5. Demonstrates oral and written communication skills with ability to communicate technical information in understandable terms. 10

II. Position Qualifications:

License/Certification/Education:
Required:
1. Bachelors degree in Business Administration or related field.
Preferred:

Experience/Skill:
Required:
1. Minimum of five years of relevant work experience.
2. Knowledge of health and welfare benefit plans/provisions including COBRA HIPAA ERISA ACA Labor Laws.
3. Knowledge of health and welfare benefit plans/provisions with a benefits administration background including plan compliance.
4. Strong organizational/prioritization skills.
5. Excellent written and oral communication skills including formal presentations.
6. Ability to work independently as well as part of a team.
7. Strong interpersonal skills and ability to remain poised in difficult situations. Able to execute work beyond the scope of this function and provide analysis and advice in nonroutine projectrelated area.
8. Must be able to appropriately communicate with all levels of employee and management.
9. Ability to identify assess and resolve complex issues/problems.
Preferred:
1. Benefits administration experience in a large complex healthcare organization.
2. Kronos and Workday experience.
3. Experience with collectively bargained agreements.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.