SLP Manager CMRS
SLP Manager CMRS
Posted on :
18-04-2025
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1 Vacancy
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Job Description
Key Responsibilities include:
Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members
Support the design development and maintenance of ongoing performance metrics investigations reports analyses dashboards etc. to drive key business decisions
Participate in the build of scalable solutions / selfserve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation training and documentation
Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals
Acquire various data sources to enable holistic analysis at a global level
Establish performance benchmarks conduct analyses and prepare reports on all key CMRS goals and metrics
Develop and maintain standard operating procedures emergency response procedures and preventive maintenance programs. Ensure standardization and consistency with bestinclass operating practices.
Engage coach train and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path
Effectively address product loss mitigation physical security considerations potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans
Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.
Travel up to 25 domestically
Key job responsibilities
Key Responsibilities include:
Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members
Support the design development and maintenance of ongoing performance metrics investigations reports analyses dashboards etc. to drive key business decisions
Participate in the build of scalable solutions / selfserve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation training and documentation
Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals
Acquire various data sources to enable holistic analysis at a global level
Establish performance benchmarks conduct analyses and prepare reports on all key CMRS goals and metrics
Develop and maintain standard operating procedures emergency response procedures and preventive maintenance programs. Ensure standardization and consistency with bestinclass operating practices.
Engage coach train and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path
Effectively address product loss mitigation physical security considerations potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans
Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.
Travel up to 25 domestically
About the team
The Control Room Manager CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will provide analytics support and accountability for the overall deliverables of the command center. The position will require 24x7 oncall and scheduled weekend work support where necessary.
About CMRS
Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People Assets and Information of Last Mile (LM) Distribution Centers (DC) in India. CMRS involves a series of video surveillance twoway voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon delivery stations (DSs). These devices are connected to a Control Room that is able to receive real time alerts duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations.
Basic Qualifications
Bachelors Degree or 5 equivalent professional experience
2 years of people management experience
3 years of experience in control room management law enforcement loss prevention risk management supply chain management or other related field
Relevant work experience in data science business analytics business intelligence (BI) or comparable experience in big data environments
Experience in data mining and dataset preparation using SQL
Experience in data visualization tools like Tableau or Quicksight
Experience writing scripts using Python
Proficiency in Microsoft Office Suite
Good critical thinking skills and attention to detail
3 years of experience with security equipment such as intrusion detection devices access control systems and video review system
Preferred Qualifications
Familiarity with Lean Six Sigma concepts desired and certification
Experience handling workplace violence situations
Relevant work experience in data science business analytics business intelligence (BI) or comparable experience in big data environments
Be solutionsfocused customerfocused and always deliver excellent followup.
Awareness and implementation of best practices related to the utilization of physical security systems investigation techniques effective oversight of contract security officers and distribution center loss mitigation techniques
Comfortable working in a fastpaced ambiguous environment
Ability to prioritize and manage multiple responsibilities
Analytical leader experienced in performance based action and results oriented management strong project manager and effective problemsolver.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members
Support the design development and maintenance of ongoing performance metrics investigations reports analyses dashboards etc. to drive key business decisions
Participate in the build of scalable solutions / selfserve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation training and documentation
Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals
Acquire various data sources to enable holistic analysis at a global level
Establish performance benchmarks conduct analyses and prepare reports on all key CMRS goals and metrics
Develop and maintain standard operating procedures emergency response procedures and preventive maintenance programs. Ensure standardization and consistency with bestinclass operating practices.
Engage coach train and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path
Effectively address product loss mitigation physical security considerations potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans
Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.
Travel up to 25 domestically
Key job responsibilities
Key Responsibilities include:
Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members
Support the design development and maintenance of ongoing performance metrics investigations reports analyses dashboards etc. to drive key business decisions
Participate in the build of scalable solutions / selfserve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities
Recognize and adopt best practices in reporting and analysis: data integrity test design analysis validation training and documentation
Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals
Acquire various data sources to enable holistic analysis at a global level
Establish performance benchmarks conduct analyses and prepare reports on all key CMRS goals and metrics
Develop and maintain standard operating procedures emergency response procedures and preventive maintenance programs. Ensure standardization and consistency with bestinclass operating practices.
Engage coach train and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path
Effectively address product loss mitigation physical security considerations potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans
Reviewing incident reports documenting periodic trend summaries and providing updates and recommended actions to management.
Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.
Travel up to 25 domestically
About the team
The Control Room Manager CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will provide analytics support and accountability for the overall deliverables of the command center. The position will require 24x7 oncall and scheduled weekend work support where necessary.
About CMRS
Centralized Monitoring & Response System (CMRS) is designed to replace mitigating physical/manual controls against identified risks associated with People Assets and Information of Last Mile (LM) Distribution Centers (DC) in India. CMRS involves a series of video surveillance twoway voice enabled control and contact/pressure sensors linked controls which are capable of replacing man guarding based controls through alarms and emergency response at Amazon delivery stations (DSs). These devices are connected to a Control Room that is able to receive real time alerts duress alarms and monitor critical process paths otherwise conducted manually by guards deployed at stations.
Basic Qualifications
Bachelors Degree or 5 equivalent professional experience
2 years of people management experience
3 years of experience in control room management law enforcement loss prevention risk management supply chain management or other related field
Relevant work experience in data science business analytics business intelligence (BI) or comparable experience in big data environments
Experience in data mining and dataset preparation using SQL
Experience in data visualization tools like Tableau or Quicksight
Experience writing scripts using Python
Proficiency in Microsoft Office Suite
Good critical thinking skills and attention to detail
3 years of experience with security equipment such as intrusion detection devices access control systems and video review system
Preferred Qualifications
Familiarity with Lean Six Sigma concepts desired and certification
Experience handling workplace violence situations
Relevant work experience in data science business analytics business intelligence (BI) or comparable experience in big data environments
Be solutionsfocused customerfocused and always deliver excellent followup.
Awareness and implementation of best practices related to the utilization of physical security systems investigation techniques effective oversight of contract security officers and distribution center loss mitigation techniques
Comfortable working in a fastpaced ambiguous environment
Ability to prioritize and manage multiple responsibilities
Analytical leader experienced in performance based action and results oriented management strong project manager and effective problemsolver.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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