Patient Services Representative - Twin Cities Orthopedics
Patient Services Representative - Twin Cities Orthopedics
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Salary Not Disclosed
1 Vacancy
Job Description
The Patient Services Representative is responsible for patient registration and checkin as well as clinical support duties.
This is a fulltime position working Monday Thursday from 10:30 am 7:00 pm and Friday from 8:30 am 5:00 pm out of our Woodbury Vadnais Heights and Stillwater locations.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (iHealth) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.
Essential Functions:
- Greet and register patients; collect copayments prepayments insurance information and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients including: appointment information directions checkin times referral information and copayments
- Chart preparation and management
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients families and staff
- Assist in nonbillable patient services by bringing appropriate patients back and initiating pretherapy exercises
- With specific instruction and supervision by Therapist guide patients through specific education/intervention provided by therapist
- Assist in organizing and writing literature for exercises therapy and sport programs. May assist in duties related to program development
- May work with sports medicine team for golf program dance throwing etc. with established programs
- May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs
- Clean and stock exam rooms gym equipment and therapy space
- May assist with and/or lead both group and individual fitness classes if qualified
- Able to correctly lift and set up various weights in fitness sports performance and training aspects for clients
- Assist with checkin for individual and group fitness classes
- Coordinate equipment repair as needed
- Assist with patient transport within the clinic
- Any and all other duties as assigned
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Proficient in Microsoft Word Outlook and Excel
- Customer Service experience required
- Administrative or Medical Office experience preferred
- Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school or pursuing a Masters in Athletic Training
- 100 hours of related experience
Benefits & Compensation:
- Actual starting pay will vary based on education skills and experience.
- A $1500.00 signon bonus will be offered payable on first paycheck with a 12month commitment. Internal applicants are not eligible for the signon bonus.
- We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts to learn more clickhere.
Essential Requirements:
Ability to:
- Comply with company policies procedures practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems establish facts and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations if required
Performance Expectations iHealths Core Values:
- Integrity Do the right thing and take responsibility for what you do and say
- Service Consistently contribute to deliver an exceptional experience
- Quality Act with high purpose committed effort and skillful to exceed expectations
- Innovation Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
- Teamwork Be a part of the whole; support each other positively
Environmental Conditions:
- Clinic setting
Notes:
- Infinite Health Collaborative (iHealth) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- We participate in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
