Manager portfolio Global Workplace Services
Manager portfolio Global Workplace Services
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Job Description
At Capital One we dare to dream disrupt and deliver a better way. Our goal is simplebring ingenuity simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value celebrate and respect each teammates unique talents experience and contributions.
In GWS our team manages a diverse portfolio of mixeduse owned and leased properties. Were constantly transforming our workplace to enable our employees to work the way they work best. But it doesnt stop there. We dont just reimagine and create fabulous spaces and amenities we also manage and operate them and ensure the safety and security of our employees and the communitywere a welloiled machine! Thats why our team is looking to add a Workplace Site Operations Manager.
As a Portfolio Manager youll manage the daytoday relationships with our internal customers and lines of business and engage with external providers responsible for facilities space planning moves food and beverage services and mail services. You will also help partner on the of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.
The ideal candidate should:
Demonstrate written and verbal communication skills across levels and the company that are grounded concise and inspire confidence
Help build customer solutions appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
Learn how to navigate the organization anticipate and address concerns with factbased options
Create lift for their team by applying and sharing their expertise
Manage through ambiguity keep an open mind when considering perspectives and escalate effectively
Be open to creative solutions consider downstream impacts and use data to solve issues
Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
Look for opportunities to help others be successful recognize others and support a highlyeffective team and valuesbased culture
Have a passion for real estate and how it influences culture and the environment
Demonstrate an understanding of real estate related physical security issues
Key Responsibilities:
Lead thirdparty providers responsible for facilities space planning moves food and beverage services hospitality conferencing AV and print/mail services
Understand service provider scope of work and KPIs to monitor and report on vendor performance
Identify recommend/document and implement ways to drive optimal utilization of the facilities
Promote operational excellence in customer service and a seamless user experience across providers
Empower service providers to be innovative and deliver transformational ideas/results
Maintain landlord relationships and engage with landlords facilities team as required
Strategy & Relationship Management:
Partner with internal Capital One stakeholders such as Finance HR Risk Legal IT Supplier Management and other lines of business
Partner with crossfunctional teams at all levels and serve as a trusted real estate expert internally and externally
Deliver highperforming results while balancing customer needs and communicating Global Workplace Services strategies and best practices
Role model a positive work environment through engagement and team building activities
Project Oversight:
Contribute to the development of the annual CapEx and Opex budgets
Partner with other GWS teams to create solutions and/or solve problems in a proactive manner
Recommend opportunities for cost savings but more importantly efficiency improvements that increase employee productivity
Risk Mitigation:
Mitigate risks by partnering closely with real estate service provider and internal Capital One Risk teams as to ensure we are well managed at all times
Assist in managing safety and security issues stemming from incident reports
Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation
Basic Qualifications:
Bachelors Degree or Military Experience
At least 5 years of experience in Facilities Management or Relationship Management or combination
At least 3 years of experience managing facilities for multiple locations
Preferred Qualifications:
3 years of experience in Project Management People Management or Supplier Management or combination
2 years of experience with G Suite tools
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond VA: $115200 $131500 for Manager Portfolio ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Exec
Employment Type
Full-Time
