Field Engineer
Field Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Nscglobal provides global network implementation and deskside support solutions to worldclass organizations delivering cost savings and operational simplicity. Nscglobal is an independent rapidly growing private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises outsourcers and service providers. Nscglobal offers a unique business model combining a focused group of worldclass customers with a unique range of services backed up with outstanding responsiveness and customer service.
Main Purpose:
Field Engineers are based at a central location at the Customers location. Engineers will provide ticketed services to Customers for Desktop Laptop and peripheral equipment.
Job role including; Maintains analyzes troubleshoots and repairs computer systems hardware and computer peripherals. Documents maintains upgrades or replaces hardware and software systems. Supports and maintains user account information including rights security and systems groups as required.
Responsibilities
- Deliver repair services to Customer staff through a ticketed process no ticket no support.
- Previous knowledge of the automotive industry would be beneficial
- Experience of End User Support and ability to work as member of a team is a must
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information including name department contact information and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technical level.
- Record track and document the help desk request problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
Qualifications
Professional knowledge and qualifications required:
- Speaks and writes in English to a good level also can converse in loacl language (Afrikaans).
- Previous knowledge of the automotive industry would be beneficial
- Experience of End User Support and ability to work as member of a team is a must
- Any College degree ideally within IT
- Experienced in all forms of MS Windows based personal computing devices and associated peripherals
- Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware software or operating system support.
Preferred Certifications
- Any IT Certification
- A certification or similar
- OEM/Vendor courses and/or Understand / experience of working with Dell Desktop / Laptop HP Desktop / Laptop / Printer Lenovo Desktop / Laptop Lexmark Printer IBM Printer
Length of work experience required (similar activity):
2 Years
Employment Type
Full-Time
