Support Technologist III 2025-00937
Support Technologist III 2025-00937
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USD 5147 - 5147
1 Vacancy
Job Description
Description and Functions
- Open Until Filled
GENERAL DESCRIPTION:
This position provides technical support to State agencies within the Southcentral Region including but not limited to Rawlins and the 24/7 facility Wyoming State Prison (WSP). Provides direct software and hardware support for workstations servers local area networks and mobile devices. Troubleshoots information systems and determines the best course of action and resources required to return the system to optimum performance. Manages directory services for assigned agencies to include user account creation modification and policy. Provides some training and work direction to other team members.
Human Resource Contact: Jennifer Erickson //
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.- Troubleshoot diagnose and resolve difficult problems related to personal computer hardware and software to include desktops printers servers mobile devices and standard and unique software. Understand the agency and operations to provide timely effective and efficient support. Expertise on agency specific software and hardware requirements.
- Configures implements maintains systems and performs specific duties specific to operations of the Technology Support Center in serving State customers.
- Manage directory services for assigned agencies to include user account creation modifications and policy. Works with agency staff to determine data access requirements for agency personnel.
- Conducts special projects as assigned like TRP; leads projects for small agencies to include migrations equipment replacements desktop or server upgrades. Works with the team to establish assignments and procedures.
- Works with agency staff to determine IT requirements provides quotes for required equipment and software. Tests and deploys newly acquired equipment or software.
- Refers an issue to the next level when problems occur which are beyond the skills of the technician and tracks the problem until it has been resolved.
- Assists in preparing maintaining and upholding procedures for logging reporting and statistically monitoring PC performance. Accurately documents instances of hardware failure repair installation and removal.
Qualifications
PREFERENCES:
Preference may be given to those with experience in troubleshooting and supporting Operating Systems PC hardware and Peripherals within the past 5 years.
Preference may be given to those with experience in providing excellent customer service team collaboration team building and time management skills.
Preference may be given to those with entrylevel experience in languages like PowerShell & Batch scripting or the administration of common tasks on endpoints.
Preference may be given to those with experience in technology lifecycle refreshes and inventory management.
Preference may be given to those with experience in TCP/IP and troubleshooting connection issues with networkattached devices such as IP phones and computers within the past 5 years.
Preference may be given to those with experience managing deploying and updating networkattached printers within the past 5 years.
KNOWLEDGE:- Thorough knowledge and understanding of desktop operating systems.
- Ability to accurately troubleshoot and resolve network and desktop operating systems.
- Knowledge of Active Directory with emphasis on permissions and file security.
- Knowledge of IP protocol addressing schemes and directory services.
- Knowledge of tools standards methods best practices and industry trends in enterprisewide workstation imaging and automated deployment.
- Knowledge of using computer technologies to enhance departmental efficiencies and to better reach agency business goals.
- Ability to understand and follow applicable policies and regulations demonstrate strong written and verbal communication skills and stay current on current and emerging technologies.
MINIMUM QUALIFICATIONS:Education:Bachelors Degree (typically in Computer Technology)Experience:02 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist IIOREducation & ExperienceSubstitution:35 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist IICertificates Licenses Registrations:NoneNecessary Special Requirements
PHYSICAL WORKING CONDITIONS:- May work evenings or weekends to meet deadlines or solve problems.
- Occasional travel to different locations within the State to assist other technicians.
- Must be able to lift up to 50 lbs.
NOTES:- FLSA: NonExempt
- Successful candidate must complete a background check.
- WDOC has a strict dress code policy to includes standards for facial hair body art and piercings/gauges. All applicants must meet the standards of this dress code to be considered for employment.
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Employment Type
Full-Time
