Customer Success Manager - Piston
Customer Success Manager - Piston
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Job Description
Customer Success Manager
What you will be doing:
Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast timetovalue and a smooth transition from sales.
Drive Adoption & Retention: Build relationships with key stakeholders monitor account health and proactively address issues to reduce churn and increase engagement.
Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend eliminate fraud and track driver behavior. Provide training and support tailored to their business goals.
Identify Growth Opportunities: Spot upsell and crosssell potential and collaborate with sales to grow accounts organically.
Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
Process Improvement: Help shape scalable customer success playbooks as we grow. Youll be in the weedsand helping pave the road.
Manager an international remote team
What you should have:
24 years in a customerfacing role (Customer Success Account Management or Onboarding) ideally in a B2B SaaS or fintech environment
Experience managing postsale relationships and driving retention and expansion
Strong communicator who can connect with operators owners and executives alike
Familiarity with CRM tools (Salesforce HubSpot jira etc. and success metrics (retention NPS timetovalue)
A proactive problemsolving mindsetyou anticipate issues and lean into solutions
Ability to thrive in a fastmoving startupstyle environment with shifting priorities and big goals
What we hope you have:
Experience working with SMBs or in industries like logistics transportation or fleet management
Familiarity with payments expense tracking or fraud prevention tools
Datasavvycomfortable reading usage trends or digging into account analytics
Experience managing international remote teams
Required Experience:
Manager
Employment Type
Full-Time
