AWS Infrastructure Services (AIS) owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Participate in the migration basic configuration and rollout of new or upgraded hardware.
Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
Create and update our network standards and ensure that the network is deployed to these standards.
Work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume.
Work with partner teams on new hardware and deployment designs. Also new tooling and development opportunities for the organization as a whole
Travel within geographical work area. Up to 20 travel outside traditional work area may be required possibly including international travel
Move and lift computer equipment up to 40lbs
Any physical requirements are expectations with reasonable accommodations
A day in the life
Amazon Web Services (AWS) is looking for a Deploy Support Engineer to join our growing team within Infrastructure Operations. You will work in a dynamic environment to drive the stability and sustainability of our nextgeneration networks and assist in the development of innovative ways to automate and scale our network.
The positions responsibilities include leading initiatives and programs for scaling support of several data center locations and be responsible for defining scopes of work and areas of influence with networking teams and capacity management. The Deploy Support Engineer will work closely with Infrastructure Operations management and both internal customers and external vendors to facilitate smooth project as directed by Technical Program Managers and Networking Fabric Teams
You will leverage your experience supporting large scale enterprise class networks as well as network implementation and troubleshooting. As a Deploy Support Engineer you will work in a fast paced collaborative environment with regular peer and customer interaction. In addition to providing toptier management and support of Amazons vast network infrastructure Deploy Support Engineers develop build and enhance tools used by the rest of the organization. You will also develop and document best practices and refine and enhance operational procedures. You will work directly with stakeholders communicating highlycomplex technical topics to a nontechnical audience.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
2 years of software development or 2 years of technical support experience
Experience working with device technologies under development familiarity with flashing firmware basic device debugging and familiarity with reading/pulling device logs
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.