Data center engineer
Data center engineer
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Job Description
role will be tape in tape out rotation of tapes from DC to OIC on a periodic basis walk through of DC for any amber LEDs raising calls with oems assisting oems to get the material in and out
Monitoring Systems and Performance: Oversee the performance of data center systems including servers storage and networking equipment ensuring optimal operation.
Collaboration with IT Teams: Work closely with IT personnel on hardware upgrades system configurations and installations to ensure seamless operations.
Vendor Management: Coordinate with external vendors and service providers to ensure maintenance and support of data center equipment and services.
Monitoring backups Tape Management Tape In/Out
Material In/Out
Cordinating with vendors for drop and pickup of new and faulty devices
Connecting cables to switches servers routers
1. User Support & Troubleshooting Provide technical support to plant personnel for issues related to desktop systems, laptops, printers, HMIs, label printers, and mobile devices. Troubleshoot application errors (e.g., LIMS, SAP, MES, SCADA) and escalate where required. Support users working in cleanroom and GxP-compliant areas with proper adherence to gowning and hygiene protocols. 2. Ticketing & Documentation Record all incidents, service requests, and changes in the ITSM/ticketing system (e.g., ServiceNow, Remedy). Ensure tickets are logged with complete details, categorization, and impact level. Close calls with proper resolution notes and user confirmation. 3. Compliance Support (GxP/CSV) Ensure IT procedures in plant areas comply with data integrity, audit trail, and change management standards. Follow Good Documentation Practices (GDP) while recording actions and resolutions. Support execution of IT tasks during validation, calibration, or equipment qualification activities. 4. Asset & Access Management Assist in managing IT assets within the plant (PCs, scanners, handhelds, industrial PCs). Perform user provisioning and de-provisioning in line with pharma plant policies and audit trails. Track movement and assignment of IT equipment and maintain audit-ready records. 5. System Monitoring Monitor critical manufacturing systems and interfaces (e.g., PLCs, MES terminals). Escalate alarms or downtimes impacting production immediately to relevant IT/OT teams. 6. Coordination with IT/OT/QA Teams Work closely with OT engineers and QA teams during equipment/software incidents. Coordinate with central IT or external vendors for issues beyond local resolution. Support during audits and inspections by providing IT records or logs when required. 7. Preventive Maintenance & Housekeeping Participate in scheduled IT system health checks and backups. Ensure IT systems and cables in cleanroom areas are well-maintained and do not violate GMP conditions. 8. Reporting & Communication Share daily/weekly status reports on tickets, system issues, and user feedback. Proactively communicate planned maintenance, outages, or updates to relevant plant departments.
Education
Any graduate
Employment Type
Full Time
