General Manager
General Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Kendrick Recruitment is currently seeking a General Manager for a leading luxury safari tours company based in Cape Town. This is an exciting opportunity for a dynamic and experienced travel professional to oversee operations lead a highperforming team and drive strategic growth across the business. The ideal candidate will have extensive experience in both corporate and leisure travel with a strong understanding of Amadeus NDC and a proven ability to lead operations sales and support teams.
Key Responsibilities
Business Management
Oversee daytoday travel operations and systems
Develop and maintain strong relationships with suppliers clients ITCs finance and support teams
Identify and implement process improvements to streamline operations
Introduce and manage new technologies including NDC aggregators
Monitor and analyse KPIs to ensure performance targets are met
Manage supplier contracts with focus on fare negotiation and service delivery
Handle escalated customer service matters with a clientfirst approach
Staff Management & Development
Lead and guide operational finance and support staff to ensure productivity and accountability
Manage performance reviews leave tracking incentives and correspondence
Address disciplinary issues conflict resolution and staffing changes as needed
Identify team training needs and ensure continuous upskilling
Foster professional development and explore internal promotion opportunities
Sales & Client Relations
Identify internal and external sales opportunities
Support organic growth and assist in identifying new client opportunities
Negotiate and manage corporate travel deals (air and land)
Handle client complaints emergency travel support and afterhour consulting
Assist Key Account Managers (KAMs) with client onboarding and retention
Participate in client meetings support consultant onboarding and conduct ITC workshops
Ensure client database (CRM ZOHO) is uptodate
ITC & Training Oversight
Manage and support 25 Independent Travel Consultants and support staff
Conduct regular oneonone visits and team meetings
Provide guidance on fares reissues refunds and corporate queries
Deliver training on Amadeus QuickTrav Teams and aggregator systems
Handle ITC writeoffs ADMs and reinvoicing errors
Organise bimonthly supplier training sessions
GDS / Technology
Attend Amadeus forums training and pilot programs
Update Smart Flows and manage GDS bookings for flights hotels cars
Assist with complex travel arrangements including roundtheworld fares
Lead tech adoption and integration for operational improvements
Financial Management
Oversee budgets financial reporting and IATA compliance
Manage IATA payments GEI credit cards and client correspondence for payment issues
Supervise ADM processing writeoffs and finance procedure adherence
Handle new account setup and cash/credit account procedures
Supplier & Head Office Collaboration
Work with Head Office on new business opportunities
Maintain and grow relationships with industry suppliers
Attend forums trade shows supplier workshops and industry events
Stay informed on new technology products and destination offerings
IT & HR Responsibilities
Manage IT service provider relations and address tech issues (QuickTrav Teams etc.
Recruit new staff members as needed
Work closely with HR on staffrelated matters and disciplinary processes
Compliance & Subscriptions
Maintain compliance with ASATA IATA and other travel associations
Manage subscriptions (Travelinfo QuickTrav etc.
Keep Teams platform updated with contracts supplier contacts and procedures
Marketing & Advertising
Coordinate with marketing team to send weekly promotional content
Oversee social media newsletters and advertising campaigns
Support marketing efforts for ITCs and maintain CRM accuracy
This is an exceptional opportunity for a driven strategic individual with a passion for the luxury travel industry. If you meet the criteria and are looking for your next career move we encourage you to apply by submitting your CV.
Employment Type
Full Time
