Platform Operations Officer
Platform Operations Officer
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
- Educate drivers on Gigmile s policies platform usage and earning optimization strategies.
- Monitor driver performance metrics including trip completion rates ratings and compliance.
- Address driver concerns and provide proactive solutions to improve productivity and earnings.
- Enforce adherence to company policies safety regulations and ridehailing platform guidelines.
- Serve as the first point of contact for driver inquiries grievances and escalations.
- Collaborate with internal teams to resolve driverrelated issues.
- Manage dispute resolution related to payments penalties or platform usage.
- Develop initiatives to improve driver satisfaction and longterm engagement.
- Identify pain points affecting drivers and propose solutions to enhance their experience.
- Track and analyze driver success metrics to identify trends and improvement areas.
- Generate periodic reports on driver performance retention and operational challenges.
- Provide datadriven insights to management to enhance overall driver experience strategies.
Requirements
- Minimum of a Diploma or Bachelors Degree in Business Administration Customer Service Communications or related field.
- 1 3 years of experience in a customerfacing role preferably in a fastpaced techenabled or serviceoriented industry.
- Strong verbal and written communication skills.
- Excellent problemsolving and conflict resolution abilities.
- Ability to stay calm under pressure and handle difficult conversations.
- Proficient in Microsoft Office and customer service software (e.g. Zendesk Freshdesk Salesforce).
- Good multitasking time management and organizational skills.
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Employment Type
Full Time
Key Skills
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