Spanish-Speaking IT Service Desk
Spanish-Speaking IT Service Desk
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Salary Not Disclosed
1 Vacancy
Job Description
Are you fluent in Spanish and passionate about solving tech challenges We re looking for a SpanishSpeaking IT Service Desk Analyst to join our dynamic global team. In this role you will be the first point of contact for ITrelated issues delivering highquality support to users across multiple regions.
This is your chance to be part of a highenergy environment where customer service meets cuttingedge IT support.
Key Responsibilities:
Provide firstlevel technical support via phone email chat and ticketing platforms in Spanish and English.
Troubleshoot and resolve basic hardware software application and networkrelated issues.
Accurately log track and manage tickets using ITSM tools (e.g. ServiceNow Remedy Zendesk).
Escalate unresolved incidents and service requests to the appropriate teams.
Follow standard operating procedures and contribute to knowledge base documentation.
Ensure timely followup and communication on all assigned tickets.
Support onboarding and technical setup for new users.
Deliver excellent customer service maintaining professionalism and empathy in every interaction.
Requirements
Fluent in Spanish and English (written and verbal).
Minimum 1 2 years experience in an IT support or helpdesk role.
Basic knowledge of:
Windows OS / Microsoft 365 / Active Directory
Remote support tools (e.g. TeamViewer AnyDesk)
Printers VPNs Email clients and basic networking concepts
Familiarity with ITSM ticketing systems.
Strong communication troubleshooting and multitasking skills.
Ability to work flexible hours in a rotational shift environment.
If you re ready to level up your IT career while using your Spanish language skills apply now and be a part of a team that powers global tech with passion and precision.
Fluent in Spanish and English (written and verbal). Minimum 1 2 years experience in an IT support or helpdesk role. Basic knowledge of: Windows OS / Microsoft 365 / Active Directory Remote support tools (e.g., TeamViewer, AnyDesk) Printers, VPNs, Email clients, and basic networking concepts Familiarity with ITSM ticketing systems. Strong communication, troubleshooting, and multitasking skills. Ability to work flexible hours in a rotational shift environment. If you re ready to level up your IT career while using your Spanish language skills, apply now and be a part of a team that powers global tech with passion and precision.
Employment Type
Full Time
