Partner Operations Manager Amazon Prime Video

The Prime Video Partner Operations Management (POM) team is looking for a customer obsessed driven and creative individual to join our team. POM is responsible for driving a worldclass partner experience through enabling Partners to deliver assets of all varieties ontime in full and at the PV quality bar.

As a Partner Operations Manager you will manage the operational performance of our thirdparty studios content distributors and fulfillment vendors (collectively partners). You will drive longterm strategic operational partnerships with our partners. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition you will identify and drive delivery improvements through the use of reporting data analysis positive relationship building and innovative workflow enhancements. The ability to develop own and report on key performance metrics is critical.


Key job responsibilities
As a Partner Operations Manager you will manage the operational performance of our thirdparty studios content distributors and fulfillment vendors (collectively partners). You will drive longterm strategic operational partnerships with our partners. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition you will identify and drive delivery improvements through the use of reporting data analysis positive relationship building and innovative workflow enhancements. The ability to develop own and report on key performance metrics is critical.

This role will work with entry level through executivelevel leadership within the streaming community internal and external stakeholders. Internal teams include content acquisition vendor management marketing engineering content processing legal finance and accounting teams. External teams vary based on partner and may include marketing rights management IT engineering Localization Compliance and digital fulfillment operations teams.

In addition to account management the Partner Operations Manager will own industryleading content launches and expansion initiatives into new markets and business lines and will conduct analysis to identify opportunities for process improvement and cost reduction


A day in the life
Drive process improvements and innovation in delivery and publishing capabilities by influencing external partners and internal stakeholders. Advocate on behalf of partners and internal business stakeholders to ensure Prime Video systems provide a bestinclass user experience making Prime Video the preferred global platform for content providers
Influence the digital supply chain road map eliminate redundant process gain alignment across multiple key stakeholders
Design workflow strategies for accelerated content delivery in multiple languages formats and platforms while simplifying and eliminating redundant practices and meeting SLAs and Key Metrices.
Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
Write quarterly business reviews (and monthly business reviews) that are reviewed at leadership level.
Contribute to or drive strategic initiatives and author documents independently.
Manage complex escalations that may span across multiple business units.
Actively participate in meetings with Global teams during early/late IST hours.
Work during weekends as required.




About the team
Our mission is to make available to Prime Video customers the largest and highest quality and most enriched catalog of video content anywhere in the world. We aim to create a frictionfree selfservice delivery experience that meets the needs of all studio partners regardless of size budget location language or technical capability. By doing so we remove distribution limitations and level the playing field across studios so every title is available to every customer worldwide and the best content wins.

5 years of demonstrated results as an Account or Vendor Manager in a technical ecommerce or mediarelated environment.
Bachelors degree or equivalent qualification.
Technical ability familiarity with industry digital delivery standards specifications and delivery formats with the capacity to acquire new technology concepts quickly.
Experience managing process updates across crossfunctional teams and coordinating release schedules.
Excellent verbal and written communication skills.
Ability to work well across diverse groups and influence and get things done

A background in consulting MBA or advanced degree in a related field preferred.
Experience delivering programs of medium to high complexity.
Ability to understand customers and their behavior in order to drive new feature development.
Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files Mezz (Mezzanine) files and compressed deliverables.



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