Group Reservations Agent
Group Reservations Agent
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Job Description
We are seeking a highly motivated and detailoriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf. As a Group Reservations Agent you will play a key role in ensuring the seamless coordination of group bookings and reservations providing exceptional customer service to both our clients and internal teams within our portfolio hotels. Key duties include:
- Responsible for the management of all group bookings of 10 rooms or more.
- Handle enquiries for group bookings via email or phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
- Perform all reservations duties including making and entering reservations.
- Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
- Ensure a clear line of communication with other departments for special requests or other reservationrelated matters.
Qualifications :
- Experience in a Front Office or Reservations role is highly desirable.
- Strong working knowledge of Microsoft Outlook Microsoft Office and Opera PMS is advantageous.
- Ability to work independently and demonstrated initiative in a dynamic environment.
- Confident and articulate communication negotiation relationship and networking skills.
- Time management skills with the ability to multitask.
- Flexibility to work a variety of shifts including mornings nights weekends and holiday periods.
Additional Information :
Why Work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accors limitless possibilities
- Onthejob training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
