ED Head Novartis Patient Assistance Foundation

Band

Level 7

Job Description Summary

As a leader in serving patients Novartis Patient Assistance Foundation (NPAF) is a key resource for patients who may not be able to afford their Novartis medication. The Head of NPAF plays a key executive role leading the strategy and communication of this charitable program and has significant accountability to execute on this mission with high integrity and in service of patients in compliance with all applicable laws regulations policies and fulfilling all appropriate obligations to the donor. This role will work with the NPAF Board of Directors and designated NPS team members to set the overall objectives and criteria for NPAF eligibility utilize available research to design as well as execute a sustainable and appropriate experience for customers. The role is an integral executive interface and critical communicator within Novartis and externally which includes Novartis senior leadership healthcare stakeholders customers as well as patients and is accountable for overall stewardship of the foundation.

Location: This position will be located in East Hanover NJ and will not have the ability to be located remotely. This position will require up to 40 travel as defined by the business (domestic and/or international).

Job Description

Key Responsibilities:

• Support NPAF Board with recommendations for NPAF eligibility criteria longterm sustainability roadmap and deep understanding of external landscape benchmarks NVS product trends and evolving patient need.
• Advise NPAF Board of any reputational or compliance risks associated with NPAF program decisions and .
• Keep up to date with latest trends in patient assistance programs to identify changes that should be made and to ensure the NVS PAP is performing well against benchmarked peers.
• Lead/develop PAP strategy inline with the specific customer and patient needs within the impacted therapeutic area(s) and review with appropriate stakeholders and direct/indirect reports.
• Ensure appropriate governance is in place to ensure proper of NPAF policies and adherence to compliance standards.
• Set the board agenda proactively with input from appropriate Board Members.
• Execute PAP strategy with team & develop appropriate communications for stakeholders and customerfacing teams. Plan develop and execute communication strategies and plans to ensure marketplace awareness of program offerings and/or changes
• Execute Novartis PAP with service providers demonstrating consistent performance onagreed upon service levels and metrics managing the budget effectively and with a longterm plan to improve program sustainability and efficiency.
• Create vision strategy and goals acting as a champion to achieve a culture of operational excellence leading the development of the 35 year NPAF strategy & roadmap in partnership with the NPAF executive team that outlines enterprise and programlevel milestones deliverables and interdependencies.
• Manage patient escalations with compassion and effective communications.

Essential Requirements:

• Education: BS Degree required; PharmD or MBA preferred.
• Minimum 10 years of relevant experience in Biopharmaceutics/Specialty Pharmaceuticals or Mail Order Pharmacy industry with indepth understanding of patient services patient foundations or patient support programs.
• Indepth understanding of pharmaceuticals patient services patient foundations or patient support programs with experience implementing and managing large complex and sensitive foundation or patient support program changes
• At least 3 years experience engaging external stakeholders customers or patients
• Thorough experience with a diverse pharmaceutical portfolio including specialty products and complex therapies
• Experience implementing and managing large complex and sensitive systems and processes
• Proven experience partnering with diverse stakeholders and teams to develop execute and monitor programs. Demonstrated ability to successfully collaborate and gain alignment with multiple internal and external stakeholders
• Strong strategic thinking analytical financial and communication skills

Desirable Requirements:

• Indepth knowledge of various specialty product distribution and service company business models or free goods foundations
• Experience implementing and managing large complex and sensitive foundation or patient support program changes

The pay range for this position at commencement of employment is expected to be between $194600 and $361400/year; however while salary ranges are effective from 1/1/25 through 12/31/25 fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further final pay determinations will depend on various factors including but not limited to geographical location experience level knowledge skills and abilities. The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an atwill position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to calland let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$194600.00 $361400.00

Skills Desired

Business Strategy Communication Medium Computer Network Computer Programming Creative Direction Creativity Leadership Manufacturing Production Media Strategy Press Releases Social Media Team Player