At Amazon we believe that every day is still day one. We are working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help the Disability Leave Services (DLS) team build a bestinclass professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining our team. DLS Provides services 7 days a week 24 hours a day to assist employees as they go through qualifying life events. The Accommodation Consultant (AC) Seasonal will work directly with employees and senior leadership in providing ADA accommodations. The AC Seasonal will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills attention to detail ability to prioritize in a fastpaced environment analytical and critical thinking skills and a customer service focus that employees expect from Amazon.
Key job responsibilities Serve as a subject matter expert on the accommodations process as well as state and federal disability laws Provide endtoend case management including engaging the employee vendors work location and other stakeholders Educate and train employees and HR on aspects of accommodation return to work process and case complexities Maintain current status with case load that will fluctuate during periods of high volume such as peak prime day new site launches staffing changes etc. Participate in other activities projects and other growth initiatives within the DLS program Perform other duties as assigned Ability to travel as appropriate (up to 25 of the time) May be required to work nights and weekend
1 years of human resources experience 1 years of Microsoft Office products and applications experience 1 years of customer service experience Bachelors degree in business HR or a related field or High school or equivalent and 1 years of case management experience
2 years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems HRIS
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
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