Customer Service Support Specialist 50 Part-Time
Customer Service Support Specialist 50 Part-Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Band
Level 2Job Description Summary
Location: JAPAT offices SwitzerlandAbout the role:
Would you like to be our Customer Service Support Specialist At our company will be pivotal in providing highquality service and hospitality to our notable clientele. This role requires the individual to uphold the companys high service standards and to anticipate unique client needs. The ideal candidate will play an integral role in enhancing our clients customer experience.
If youre driven by a passion for customer service and aspire to make a meaningful impact we invite you to join us.
This role will require an individual comfortable with flexible work hours as part of a 50 work schedule and should ideally live within a 30minute radius of Basel airport to accommodate early morning and/or late evening and weekend assignments when necessary.
Job Description
Key Responsibilities:
Provide exceptional customer service to our VIP customers corporate management and board members
Utilize strong problemsolving skills to work calmly and efficiently under pressure responding readily to any adhoc requirements or queries.
Demonstrate high emotional intelligence and empathy to anticipate and meet the needs of distinguished clients.
Showcase detail orientation and maintain the highest standards in service and presentation providing a clean and pristine environment.
Display organizational skills to smoothly coordinate all procedures and schedules while managing time effectively.
Engage productively with all departments assisting with general support activities and ensuring seamless crossdepartmental collaboration.
Show discretion and trustworthiness exhibiting a positive and friendly demeanor.
Essential Requirements:
Several years experience in highlevel customer service ideally in aviation luxury hospitality/concierge services executive assistant roles or as a Corporate Flight Attendant.
Excellent communication skills in German and English; knowledge of French would be advantageous.
Familiarity with Novartis is a plus
Experience with VIP clients and highranking business individuals.
Able to display excellent host qualities and a warm inviting demeanor to team members and passengers alike.
Displays exceptional detailorientation and a commitment to maintaining the highest standards in service and presentation.
Comfortable with flexible work hours as part of a 50 work schedule and should ideally live within a 30minute radius of Basel airport to accommodate early morning and/or late evening and weekend assignments when necessary.
Languages: Fluent in English and German French preferred.
Benefits and rewards:
Read our handbook to learn about all the ways well help you thrive personally and professionally: to Diversity & Inclusion:
We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If because of a medical condition or disability you need a reasonable accommodation for any part of the recruitment process or in any order to receive more detailed information about essential functions of a position please send an email to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired
Required Experience:
Unclear Seniority
Employment Type
Part-Time
