Manager Sales Operations
Manager Sales Operations
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$ 123000 - 168000
1 Vacancy
Job Description
Why Charlie Health
We are currently facing a nationwide mental health epidemic marked by rising rates of depression anxiety trauma substance use disorders and suicide. At the same time those seeking help often encounter barrierswhether geographic financial or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health our mission is to connect the world to lifesaving mental health treatment. Our innovative virtual programs combine curated group sessions individual therapy and family therapy delivered through personalized evidencebased treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities Charlie Health provides a pathway to longterm recovery with over 90 of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If youre driven to make a meaningful impact we invite you to join us in reshaping the future of mental healthcare.
About The Role
The Manager of Sales Operations will be a leader on the Sales Operations team at Charlie Health. As the Manager of Sales Operations you will play a critical role in driving efficiencies and improving our GotoMarket strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes driving efficiency and ensuring the overall success of our Clinical Outreach team. You will be responsible for partnering with leaders on the Clinical Outreach team.
Were a team of passionate forwardthinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing lifesaving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Sales Operations Oversight:
- Oversee and guide the Sales Operations team providing support to enhance team performance
- Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
- Process Optimization:
- Leverage customer acquisition data to evaluate our gotomarket strategies and improve efficiency and effectiveness of our Clinical Outreach team
- Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion
- Drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost
- Develop frameworks to pilot new strategies and evaluate their efficacy
- Lead the implementation of new initiatives to optimize sales operations
- Monitor and report on the return on investment (ROI) from implemented initiatives.
- Data Analysis and Reporting:
- Utilize datadriven insights to evaluate the performance of the sales team and identify areas for improvement
- Develop and maintain analytics dashboards and reporting systems using SQL and Tableau to track KPIs for our GotoMarket function
- Leverage SQL for advanced data querying and Tableau for data visualization to deliver actionable business insights and enhance decisionmaking
- Sales Forecasting and Planning:
- Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
- Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
- Sales Technology Management:
- Oversee the implementation and optimization of sales technologies and tools to support the sales team
- Stay informed about the latest sales technologies and recommend enhancements to improve efficiency
- CrossFunctional Collaboration:
- Collaborate with other departments including Marketing Finance and Clinical Operations to ensure alignment and cohesion in overall business strategies
- Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration
Requirements
- Bachelors degree in Business Analytics Finance or similar analytical subject area
- 5 years of relevant work experience including investment banking private equity consulting along with Sales Operations or Strategy & Operations experience
- Experience running tests and scaling insights
- Successful track record driving results on a team at a rapidly scaling company
- Experience with Salesforce is required; experience with SQL and Tableau are a plus
- Passion for healthcare services
- Highly analytical with an ability to construct datadriven recommendations
- Exceptional communication interpersonal listening and relationshipbuilding skills
- Microsoft Office proficiencyWord PowerPoint Excel
- Resourceful with a natural ability to problem solve
- Proactive selfstarted and natural multitasker
- Meticulous attention to detail
Benefits
Charlie Health is pleased to offer comprehensive benefits to all fulltime exempt employees. Read more about our benefits here.
Our Values
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients providers and team members alike.
- We inspire hope with every interaction reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask why five times before were satisfied with the answer. We dont stick to the status quo; we challenge our assumptions and remain humble.
- Above all were resultsoriented. When we find data that calls our original plan into question we modify or pivot.
- Commitment: Act with urgency & dont give up.
- We work as swiftly as possible. The mental health crisis is relentless and so are we.
- Our clients dont give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth email addresses. Legitimate emails will never originate from gmail yahoo or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
Required Experience:
Manager
Employment Type
Full-Time
