Process Optimization Coordinator DSP Services and Standards
Process Optimization Coordinator DSP Services and Standards
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
At Amazon we work hard to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. The Last Mile Delivery Service Partner Team who supports Delivery Service Partners (DSPs) in one of the fastestgrowing industries in the world is seeking A Sr. DSP Services Ops Lead to support payments and valueadded services (VAS) for DSPs.
The Delivery Service Partner (DSP) Services and Standards Team works with DSPs Business Coaches Finance Fleet Managers and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing worldclass payments and services to DSPs.
As a Process Optimization Lead you will be the primary contact for internal Amazon teams who have questions regarding payments and valueadded services. In addition you will be responsible for resolving disputes and escalations in a timely manner building relationships with internal Amazon teams and leading collaboration efforts aimed to identify define and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs).
Optimize and Automate Process/Tasks.
Resolve payments disputes from internal teams based on SOP.
Crossfunctional work with Global DSP Payments Teams to drive standardization and optimization.
Daily metrics Wiki updates and DSP support updates.
Create files for other payments secure approvals missing invoice tracking dispute SIM creation and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Resolve payments disputes from internal teams based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed.
About the team
Were working to be the most Customercentric company on earth. One customer experience were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where & when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
2 years of data analysis and formula creation in Microsoft Excel experience
Experience with endtoend project management
Experience using data to drive root cause elimination and process improvement
Experience with Microsoft Office products and applications
Knowledge of VBA and Excel Macro creation and modification
Bachelors degree or equivalent
Proficiency in at least one additional language such as Spanish Portuguese Arabic Italian German or Hindi.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Delivery Service Partner (DSP) Services and Standards Team works with DSPs Business Coaches Finance Fleet Managers and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing worldclass payments and services to DSPs.
As a Process Optimization Lead you will be the primary contact for internal Amazon teams who have questions regarding payments and valueadded services. In addition you will be responsible for resolving disputes and escalations in a timely manner building relationships with internal Amazon teams and leading collaboration efforts aimed to identify define and maintain programs and initiatives that measurably improve the customer experience.
Key job responsibilities
Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs).
Optimize and Automate Process/Tasks.
Resolve payments disputes from internal teams based on SOP.
Crossfunctional work with Global DSP Payments Teams to drive standardization and optimization.
Daily metrics Wiki updates and DSP support updates.
Create files for other payments secure approvals missing invoice tracking dispute SIM creation and report creation to resolve disputes.
Communicates with Delivery Service Providers and acting based on SOP.
Resolve payments disputes from internal teams based on SOP.
Maintain dispute records and document
Review and update SOPs as required
Prioritize while balancing multiple tasks
This role involves working different shifts with the potential of overtime.
Assist with other DSP program activities as needed.
About the team
Were working to be the most Customercentric company on earth. One customer experience were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where & when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.
2 years of data analysis and formula creation in Microsoft Excel experience
Experience with endtoend project management
Experience using data to drive root cause elimination and process improvement
Experience with Microsoft Office products and applications
Knowledge of VBA and Excel Macro creation and modification
Bachelors degree or equivalent
Proficiency in at least one additional language such as Spanish Portuguese Arabic Italian German or Hindi.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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