DOL VETS TAP Quality Control EvaluatorTrainer

JOIN OUR TEAM to assist and prepare 200000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered worldwide to conduct job assistance workshops employment counseling as well as connection to approved government and nongovernment partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

The DOL VETS TAP program is in need of a skilled and compassionateQuality Control Evaluator/TrainingTeam member who will execute the quality control program as directed by the Quality Control Lead. This program is designed to ensure continuous sustainment of established standards for classroom facilitation employment counseling Veteran services training and curriculum development.

*Must be available to work core hours 10am 3pm Eastern Standard Time)*

In this role you will:

• Assist with revising/updating the objectives in cooperation with the DOL customer needs.
• Aid with planning promoting and organizing training activities related to quality performance improvement and sustainment.
• Provide assistance with investigating customer complaints.
• Create Corrective Action plans that address identified issues/concerns while monitoring progress under the general direction of the Quality Control Lead.
• Validate that processes are successful and deliverables quality maintained by observing work inprogress soliciting feedback from various stakeholders and assessing trends/outcomes.
• Ensure that training for DOL VETS TAP Facilitators Employment Navigators and Employment Resource Coordinators is timely relevant and completed.
• Participate with conducting sustainment training programs for Facilitators Employment Navigators and Employment Resource Coordinators.
• Observe and evaluate staff performance provide mentorship/guidance regarding work performed for improvements and answer training inquiries from staff.
• Create and submit reports documenting findings and observations.
• Participate in program reviews and staff training provide contributions to curriculum development in addition to generating reports and assessments.
• This position requires remote work and travel to alternative locations for assigned work duties. Work hours are required to include core business hours of 10 am to 3 pm Monday through Friday in the employees respective time zone.
• Will travel as required.

To be successful in this role you will have:

• Bachelors degree in any discipline from an accredited college or university
• 3 years of experience as a professional trainer or facilitator supervising others and 57 years of related experience.
• Experience planning directing and coordinating training and development activities.
• Previous experience which demonstrates an understanding of private and public sector employment processes.
• Must be available to work core hours 10am 3pm Eastern Standard Time).
• Strong writing skills.
• Strong time management skills.
• Flexible schedule able to work across world time zones.
• Ability to manage personal schedule and meet deadlines.
• Prior experience as a classroom instructor/facilitator and/or military transition counselor.
• Experience providing direct client support/services.
• The ability to travel 50.

If you are interested in supporting and working with our military and a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk atoption 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a governmentissued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .