Head of Customer Relations in Quality Services
Head of Customer Relations in Quality Services
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Salary Not Disclosed
1 Vacancy
Job Description
A career with MilliporeSigma is an ongoing journey of discovery: our 57000 people are shaping how the world lives works and plays through next generation advancements in healthcare life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA Darmstadt Germany.
Your role:
We are looking for a trusted partner for our Customers Commercial and Operations teams. A leader who will manage a team of global fieldbased Customer Relationship Managers. As a Quality leader you will be participating in customer facing engagements across Life Science and fostering collaborationsfrom various departments including Site Quality Operations Commercial Partners Tech Service and other key partners in our highly matrixed organization. You will be a business partner to improve quality performance from a customers perspective. You will represent our division as an active member in industry advocacy associations promoting customer facing opportunities. Attend and present at customer quality review meetings. Manage customer quality and regulatory resolutions. Ensure delivery of quality services adopting a consultative approach to understand customer needs explainour quality systems capabilities and develop strategies to help deliver our commitment. You will leverage our quality data and digital tools to identify insightful trends and enable proactive support. You will develop and implement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Science portfolio.
Position can be field based with flexibility on location.
Who you are:
- Masters or Bachelors degree (chemist pharmacist biologist engineer etc. with equivalent experience in a relevant scientificbased position
- 10 years of industry experience managing global teams in matrixed organizations
- Good understandingof relevant regulatory guidelines (i.e. GMP) as it relates to the Pharma BioPharma IVD Medical Devices Food Research Markets etc.
- Travel Expectations: 50
What we offer: With us there are always opportunities to break new ground. We empower you to fulfil your ambitions and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!
Curious Apply and find more information at
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race color religion age sex sexual orientation national origin ancestry disability military or veteran status genetic information gender identity transgender status marital status or any other classification protected by applicable federal state or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring promotion compensation benefits discipline termination and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner Legal or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
Required Experience:
Director
Employment Type
Full Time
