Sr Technical Program Manager Last Mile Driver Experience Last Mile Driver Experience
Sr Technical Program Manager Last Mile Driver Experience Last Mile Driver Experience
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Come build the next generation of technology and driver experiences for Amazons Last Mile delivery business. We build services and apps that drivers use to deliver most Amazon customer packages with a reach of millions of customers and packages. The Driver Experience team is responsible for how drivers know where to go what packages to deliver where and how to pickup packages and how to communicate with customers. This TPM role not only helps define the driver experience it also defines the technology platform used to build Amazons delivery app.
Were seeking a Senior Technical Program Manager to manage large cross functional programs and projects that support Last Mile delivery. In this role you will be responsible for delivering complex projects endtoend keeping Amazons scale and quality in mind. You will help deliver mobile apps on multiple platforms and the backend services needed to provide delivery and task guidance to onroad drivers. Amazon Last Mile is a large serviceoriented architecture with thousands of components that work together to provide a single app experience. As a Senior TPM you will drive the scalable architecture of our nextgeneration platform design for technical operational excellence and package delivery operational cost efficiency. You will also optimize for driver productivity and quality. You will anticipate project bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. There are very few opportunities to design a system that operates at Amazon scale and throughput so this is a highly visible position that will have a material impact on Amazon transportation for decades to come.
About the team
Amazons Last Mile Driver Experience team is directly responsible for the driver experience. We work with technologies ranging from mobile devices to indash screens to backend supporting services to hardware devices in warehouse pickup points to enable deliveries worldwide and scale with regionspecific support. We think not only about mobile apps we also think about driver safety how drivers get paid how delivery partners support their drivers and more. We regularly partner with Amazon business teams to deliver end to end business programs that surface to drivers through the driver experience screens and systems. We also define and deliver the technical platform for building driver experiences ranging from data architectures to mobile frameworks.
7 years of working directly with engineering teams experience
5 years of technical product or program management experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Bachelors degree in engineering computer science or equivalent
Excellent oral and written communication skills as well as the ability to think clearly analyze quantitatively problemsolve scope technical requirements and prioritize tasks
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were seeking a Senior Technical Program Manager to manage large cross functional programs and projects that support Last Mile delivery. In this role you will be responsible for delivering complex projects endtoend keeping Amazons scale and quality in mind. You will help deliver mobile apps on multiple platforms and the backend services needed to provide delivery and task guidance to onroad drivers. Amazon Last Mile is a large serviceoriented architecture with thousands of components that work together to provide a single app experience. As a Senior TPM you will drive the scalable architecture of our nextgeneration platform design for technical operational excellence and package delivery operational cost efficiency. You will also optimize for driver productivity and quality. You will anticipate project bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. There are very few opportunities to design a system that operates at Amazon scale and throughput so this is a highly visible position that will have a material impact on Amazon transportation for decades to come.
About the team
Amazons Last Mile Driver Experience team is directly responsible for the driver experience. We work with technologies ranging from mobile devices to indash screens to backend supporting services to hardware devices in warehouse pickup points to enable deliveries worldwide and scale with regionspecific support. We think not only about mobile apps we also think about driver safety how drivers get paid how delivery partners support their drivers and more. We regularly partner with Amazon business teams to deliver end to end business programs that surface to drivers through the driver experience screens and systems. We also define and deliver the technical platform for building driver experiences ranging from data architectures to mobile frameworks.
7 years of working directly with engineering teams experience
5 years of technical product or program management experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
Bachelors degree in engineering computer science or equivalent
Excellent oral and written communication skills as well as the ability to think clearly analyze quantitatively problemsolve scope technical requirements and prioritize tasks
5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure complex systems systems engineering
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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