Customer Success - Implementation Specialist
Customer Success - Implementation Specialist
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Job Description
Company Mission
Leegality is Indias first Document Infrastructure Platform a radical new digital way for businesses to complete paperwork (agreements forms and other legal documents). Over the last 7 years Leegality has changed the way 2000 Businesses do their paperwork from large enterprises like HDFC SBI Cards Federal Bank ICICI Lombard Axis Finance Tata Capital etc. to high growth companies like Razorpay Rupeek Cars24 Dunzo etc.
To see our impact on customers click here Environment
Leegality has an Employee Net Promoter Score of 97 the highest on xto10xs eNPS Survey for Q1 2022. The highest among 60 notable startups. This makes us arguably the most employeeloved startup in the country
Location: GGN/MUM/BGL(Hybrid)
Requirements
Responsibilities:
Act as a technofunctional consultant and provide recommendations on process to Leegalitys Enterprise clients
Configure and manage clients use of Leegality; Assist and Train clients to do it on their own.
Troubleshoot implementation issues and drive client golive with the least TTV.
Gather feedback on product experience during the entire customer lifecycle via targeted surveys.
Share best practices with clients on how to achieve product success with Leegality.
Identify risks proactively mitigate and escalate as deemed appropriate.
Requirements:
02 years of experience in Tech products/ SaaS /Cloud products in any role.
Previous experience in Customer support customer success
Experience in dealing with Enterprise customers would be preferred.
Understanding of SaaS would be preferred.
Understanding of BFSI would be preferred.
Basic understanding of APIs would be preferred
Good in MS Excel Word and Powerpoint.
Key behavioural traits: Agility Analytical Pleasantly Persistent.
Fluency in English is a must.
Fluency in Hindi is preferable
Recruitment Process:
To effectively evaluate your application it is important that we get to know you better. It is necessary that you complete the jobbased assessment.
Please answer all questions in the assessment thoroughly.
You will be shortlisted based on your profile and answers to the job based assessment.
On being shortlisted you would be contacted for the interview process.
We further have 3 rounds of interviews.
Your final CTC would be decided on the basis of your skills experience and final assessment.
Apply directly through our career page: more information about us please visit our
Website: Company and Culture: Experience:
Unclear Seniority
Employment Type
Full-Time
