Referral Management Specialist I
Referral Management Specialist I
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Job Description
Job Description Summary
.Under general supervision the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker SubType
RegularCost Center
CC004409 SYS ICCE DHEMPay Rate Type
HourlyPay Grade
Health19Scheduled Weekly Hours
40Work Shift
Day (United States of America)Job Description
. The Referral Management Specialist reports to theManager Call Center Operations. Under general supervision the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system. This role triages patient calls according to established algorithms answers questions resolves issues and refers to appropriate clinical team for clinical issues as appropriate. This position performs quality data collection of accurate information including demographic physician insurance employment next of kin emergency contacts and other miscellaneous information needed to complete the patients information. This role performs activities to ensure effective operations of the clinics while enhancing the revenue cycle and providing the highest level of customer service.
Additional Job Description
A Bachelors degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years experience in a Medical Office Call Center and/or customer service business environment required. The ability to prioritize and coordinate multiple tasks in a busy environment necessary. Extensive experience with computers and technology including Windows Excel and Intranet/Internet navigation tools as well as system content essential. Strong demonstrated verbal written problem solving and presentation skills. Ability to work in selfdirected manner while interacting with customers physicians and departmental partners. Typing speed of 35 cwpm is required. A certified typing test must be presented at time of interview. Typing Test must be certified by SC WORKS.
If you like working with energetic enthusiastic individuals you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.
Medical University of South Carolina participates in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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