Front Desk Associate

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Pay Rate: Starting $15/hr

Why work at the Norman Embassy Suites

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I35 and Robinson Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops Norman Embassy Suites is a mere 15minute ride from the University of Oklahomas campus.
• With a closeknit group of hospitality professionals and topquality people the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitalitys hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical dental vision short/longterm disability legal 401k matching and MORE!

Why Front Desk

The Front Desk team is a key proponent of our company and hotels culture. As the face of our team the primary purpose of the Front Desk Associate is to ensure that guests have an excellent beginningtoend hotel experience.

Work Performed:

TheFront Desk Associateis tasked with the following duties responsibilities and assignments:

• Checkin and checkout guests;
• Respond to guest inquiries and requests and resolve guest issues in a timely friendly and efficient manner;
• Answer inquiries pertaining to hotel services registration shopping dining and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed fulfill job responsibilities expected of a Concierge Attendant;
• Ensure proper disinfecting/sanitization/cleaning of the hotel front desk lobby and administrative office;
• Print and distribute Daily Event Sheet door signs reader board signs key card items etc.;
• Fax make copies and arrange shipping and receiving of packages for guests along with other services of the Business Center;
• Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions to management.
• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures;
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

• Required Experience: Professional customer service experience
• Physical:Ability to lift pull and push up to 50poundsregularlyAbility to bend and squat repeatedly Ability to walk and stand for duration of scheduled shift
• Availability:Flexible to working days early mornings evenings weekendsand holidays.

At Atrium Hospitality youre a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay great benefits and exciting perks to support you on and off the job.

Including:

Daily Pay Get paid when you need it
Exclusive Travel Discounts Save big at Marriott and Hilton properties
401k Plans Invest in your future
Comprehensive Medical Insurance Your health matters to us
Additional PropertySpecific Perks Because every location has something special to offer

But we dont just offer jobswe help you build careers. With internship programs training plans hundreds of self paced on line classes and opportunities at 70 hotels nationwide you can grow your future the way you want.

Ready to take the next step Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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