Catalog Specialist I VAS
Catalog Specialist I VAS
Posted on :
14-04-2025
Employer Active
1 Vacancy
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Job Description
Are you customer obsessed flexible smart and analytical strategic yet focused and passionate about ecommerce Are you an experienced entrepreneurial leader with a strong work ethic If yes this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant
In this role you will be responsible for working closely with Service Providers Customer Service team Customer outbound process Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/shortterm issues. You will partner with program and product management team as well to identify longterm fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.
Key job responsibilities
Under general supervision follow predefined processes guidelines and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers gathering and presenting customer feedback and ensuring Amazon remains competitive wide selection and good product information and solving challenging operational goals. Also include maintaining records of work tracking business workflow escalating deviations.
Report audit results and communicate them to others within the organization.
Analyze data and identify new trends/patterns.
Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
Should be open to working on Saturday & Sunday with any other 2 days of the week as off.
Bachelors degree
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Knowledge of Excel at an advanced level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking out for candidates for Catalog Assistant
In this role you will be responsible for working closely with Service Providers Customer Service team Customer outbound process Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/shortterm issues. You will partner with program and product management team as well to identify longterm fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.
Key job responsibilities
Under general supervision follow predefined processes guidelines and SOPs to perform tasks with high levels of accuracy and productivity
Tasks including interacting and coordinating with customers gathering and presenting customer feedback and ensuring Amazon remains competitive wide selection and good product information and solving challenging operational goals. Also include maintaining records of work tracking business workflow escalating deviations.
Report audit results and communicate them to others within the organization.
Analyze data and identify new trends/patterns.
Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.
Should be open to working on Saturday & Sunday with any other 2 days of the week as off.
Bachelors degree
Speak write and read fluently in English
Experience with Microsoft Office products and applications
Knowledge of Excel at an advanced level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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