Sr Program Manager WW Easy Ship
Sr Program Manager WW Easy Ship
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Are you passionate about driving innovation and creating exceptional experiences for Customers and Selling Partners around the world
As a Senior Program Manager on Easy Ship thats exactly what you will be doing. Easy Ship is a fulfilment solution where Amazon manages all things related to fulfilment simplifying ecommerce operations for our Selling Partners. Our Selling Partners are only required to pick/pack their orders and Amazon manages the rest of the fulfilment cycle. Customers get everything they love about Amazon vast selection delivered to their doorstep on time with the convenience of Amazon Returns and 24x7 Customer Support.
Easy Ship is currently live in over 10 countries globally serving millions of Customers and thousands Selling Partners.
The candidate in this role will work closely with crossfunctional teams (Global business teams User Experience/Research Product Transportation to name a few) to identify new opportunities develop innovative solutions and deliver worldclass products and services that delight our global Customer base and empower our Selling Partners. A successful candidate will be a selfstarter comfortable with ambiguity with strong attention to detail and the ability to work in a fastpaced environment. The right candidate will possess a strong program management background and will have demonstrated experience leading projects. You will be required to anticipate bottlenecks provide escalation management anticipate and make tradeoffs balance the business needs versus product/technical constraints perform detailed data analyses and influence the product decisions.
Key job responsibilities
adoption to critical capabilities globally by engaging with our international business/tech/product partner teams.
2. Use analytics and voice of the customers/sellers to continuously improve their experience.
Identify analyze and work with operational teams to solve seller/customer reported issues
3. Monitor operations performance and work with other teams (Transportation Customer Service Seller Support Product Operations to address performance issues and ensure metrics are within goals.
4. Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
5. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadlinedriven environment.
8 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Senior Program Manager on Easy Ship thats exactly what you will be doing. Easy Ship is a fulfilment solution where Amazon manages all things related to fulfilment simplifying ecommerce operations for our Selling Partners. Our Selling Partners are only required to pick/pack their orders and Amazon manages the rest of the fulfilment cycle. Customers get everything they love about Amazon vast selection delivered to their doorstep on time with the convenience of Amazon Returns and 24x7 Customer Support.
Easy Ship is currently live in over 10 countries globally serving millions of Customers and thousands Selling Partners.
The candidate in this role will work closely with crossfunctional teams (Global business teams User Experience/Research Product Transportation to name a few) to identify new opportunities develop innovative solutions and deliver worldclass products and services that delight our global Customer base and empower our Selling Partners. A successful candidate will be a selfstarter comfortable with ambiguity with strong attention to detail and the ability to work in a fastpaced environment. The right candidate will possess a strong program management background and will have demonstrated experience leading projects. You will be required to anticipate bottlenecks provide escalation management anticipate and make tradeoffs balance the business needs versus product/technical constraints perform detailed data analyses and influence the product decisions.
Key job responsibilities
adoption to critical capabilities globally by engaging with our international business/tech/product partner teams.
2. Use analytics and voice of the customers/sellers to continuously improve their experience.
Identify analyze and work with operational teams to solve seller/customer reported issues
3. Monitor operations performance and work with other teams (Transportation Customer Service Seller Support Product Operations to address performance issues and ensure metrics are within goals.
4. Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
5. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadlinedriven environment.
8 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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