Manager Solutions Engineering Developer Solutions and Engineering
Manager Solutions Engineering Developer Solutions and Engineering
Posted on :
14-04-2025
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1 Vacancy
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Job Description
Are you passionate about mobile apps A Solutions Engineering Manager you will lead a team of Solutions Engineers in Content Apps and Partner Engagement (CAPE) team who support world class technical solutions to enable developers distribute their apps and games within the Amazon Appstore and grow their businesses.
The role encompasses managing a growing solutions engineering team that works with third party developers to analyze and resolve issues with application development for general Android Amazon mobile SDKs and APIs as well as Amazon Fire devices. You will be working as a player coach interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space a solid understanding of the technologies involved and a strong ability to communicate clearly and advocate for mobile app developers this role is for you.
Responsibilities include managing support engineers drive process and service improvements monitor and improve daytoday operational efficiency enhancing and maintaining a bestofclass engineering team and management of resources across teams. The role also involves owning specific app partner relationships externally driving development projects for building custom tools.
A successful candidate will be an experienced technical manager who is willing to take on a challenging space has a strong metrics focus great communication skills strong customer focus and ability to lead collaboration with multiple crossfunctional teams and loves a fastpaced environment.
Key job responsibilities
Lead a team of highly talented Solutions Engineers responsible for managing support for third partner app developers.
Lead and manage the team that drives organizational standards for operational excellence and resiliency
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
Participate in incident management to resolve infield issues and communicate with a global audience.
Develop and maintain a culture of innovation and operational efficiency in the team.
Manage the design and development of new tools and software solutions supporting to drive operational efficiencies and automation.
Hiring growing and retaining engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
Develop and execute against organization and team roadmaps goals and strategies.
About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
Bachelors degree in Computer Engineering or related technical discipline
7 years of software/systems engineering and operations experience
4 years experience managing people. Experience in hiring building and supervising high performance teams
Experience with mobile and web applications Restful APIs web services systems administration programming/scripting (Java or C React Perl or shell scripting) understanding of monitoring and metrics.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and nontechnical leaders
Masters degree in Computer Engineering or related technical discipline
Ability to handle multiple competing priorities in a fastpaced environment
Scalable and complex software development experience
Substantive handson experience solving systems and operations problems
Passionate and experienced in establishing measuring and meeting service level agreements metrics based management improving the availability performance and quality of systems
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
A proven track record of taking ownership and driving results on technical support projects and development projects
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The role encompasses managing a growing solutions engineering team that works with third party developers to analyze and resolve issues with application development for general Android Amazon mobile SDKs and APIs as well as Amazon Fire devices. You will be working as a player coach interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space a solid understanding of the technologies involved and a strong ability to communicate clearly and advocate for mobile app developers this role is for you.
Responsibilities include managing support engineers drive process and service improvements monitor and improve daytoday operational efficiency enhancing and maintaining a bestofclass engineering team and management of resources across teams. The role also involves owning specific app partner relationships externally driving development projects for building custom tools.
A successful candidate will be an experienced technical manager who is willing to take on a challenging space has a strong metrics focus great communication skills strong customer focus and ability to lead collaboration with multiple crossfunctional teams and loves a fastpaced environment.
Key job responsibilities
Lead a team of highly talented Solutions Engineers responsible for managing support for third partner app developers.
Lead and manage the team that drives organizational standards for operational excellence and resiliency
Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality
Participate in incident management to resolve infield issues and communicate with a global audience.
Develop and maintain a culture of innovation and operational efficiency in the team.
Manage the design and development of new tools and software solutions supporting to drive operational efficiencies and automation.
Hiring growing and retaining engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
Develop and execute against organization and team roadmaps goals and strategies.
About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
Bachelors degree in Computer Engineering or related technical discipline
7 years of software/systems engineering and operations experience
4 years experience managing people. Experience in hiring building and supervising high performance teams
Experience with mobile and web applications Restful APIs web services systems administration programming/scripting (Java or C React Perl or shell scripting) understanding of monitoring and metrics.
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and nontechnical leaders
Masters degree in Computer Engineering or related technical discipline
Ability to handle multiple competing priorities in a fastpaced environment
Scalable and complex software development experience
Substantive handson experience solving systems and operations problems
Passionate and experienced in establishing measuring and meeting service level agreements metrics based management improving the availability performance and quality of systems
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
A proven track record of taking ownership and driving results on technical support projects and development projects
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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