Client Navigator Business Support Administrator
Client Navigator Business Support Administrator
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Job Alert
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£ 24285 - 26537
1 Vacancy
Job Description
Yellow Door is an amazing charity that is quite literally changing lives for the better in the Southampton area with a team of around 100 staff and volunteers working together to prevent and respond to domestic and sexual abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4500 clients to provide crucial support information and in some cases a lifeline. Right now our services have never been more in demand so our volunteers and supporters are absolutely critical to us. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area
We are looking for a hardworking and motivated person with a can do attitude to join our Business Support Team. You will be first point of contact for client referrals follow ups and queries into Yellow Door. You will process referrals and then direct clients to the most appropriate service liaising with the relevant Service Managers and external agencies. You will use our Client Management System to ensure client records are maintained and updated. For the role you must have strong customer service organisation and administration skills with an excellent attention to detail. We care about the wellbeing of our team and offer training and reflective practice.
We pride ourselves on being an inclusive place to work where everyone can feel they belong and has something valuable to contribute. For this reason we warmly welcome applicants from all parts of our rich and diverse community particularly those from underrepresented groups. Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development.
Meet the team: you think you might be what we are looking for but want to know a bit more wed love to hear from you. Ring Chloe or Michelle onfor an informal chat or email
Up to 37.5 hours per week (FT) to be worked over 5 days Monday to Friday Inclusive
Please note there is no closing date for this post we will keep the vacancy open until we have successfully appointed to the role.
Yellow Door is committed to safeguarding and promoting the welfare of children young people and adults at risk we expect all staff and volunteers to share this commitment.
All successful candidates will be subject to safer recruitment procedures including an enhanced DBS check.
In order to maintain appropriate professional boundaries former clients of the service will not be considered for employment for two years after their relationship with the service has ended.
Once your application has been reviewed we will contact you to let you know if you have been shortlisted for an interview.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
