IT Support Coordinator
IT Support Coordinator
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$ 46476 - 52872
1 Vacancy
Job Description
Position Summary:
The Support Services Team in the Computing Services Department provides support for the student computer labs technologyenhanced classrooms student Residential Network (ResNet) faculty/staff technical support and the Computing Services Helpdesk.This is a twelvemonth exempt at will fulltime position reporting to the Manager of Support Services. Primary position duties include the following:
Provide technical desktop computing support for all faculty and staff including utilizing Microsofts Endpoint Manager (SCCM) for image creation operating system and application deployment settings management and patch management.
Work directly with the Manager of Support Services and the Support Services Team to ensure prompt professional and effective technical support is delivered to all ASU customers.
Specific Job Duties (Essential Functions and Responsibilities):
Desktop system management utilize infrastructure and tools to manage all staff and faculty workstations on campus including:
Performing direct enduser support diagnosing and resolving issues for hardware and software as well as email Internet and enduser network access problems.
Primary administrator of PC and Mac refresh programs for faculty and staff including coordinating orders with the budget manager.
Primary administrator for all staff and faculty office moves.
Primary administrator for maintaining inventory for all faculty and staff workstations.
Primary administrator for maintaining the Windows User State Migration system and ensuring accurate user backups and restores.
Serve as the secondary administrator of SCCM for image creation operating system deployment application deployment settings management and patch management.
Serve as the secondary administrator of PatchMyPC operating system deployment settings management and patch management.
Secondary administrator for Group Policy management.
Secondary administrator for maintaining the BitLocker encryption system for Windows using Microsoft BitLocker Administration and Monitoring.
Secondary administrator providing technology support for the ASU Police Department.
Secondary administrator of the Jamf Mac management system.
Working with the server team to develop upgrade and maintain infrastructure needed for desktop system management.
Manage Level 1 Technicians
Hire train supervise and mentor the Level 1 technicians and interns.
Coordinate various tickets and projects with Desktop technicians as well as update training materials and enduser resources.
Actively participate in appropriate and jobrelated working groups and committees.
Interact effectively and work collegially with a diverse population of faculty staff and students to serve their needs in a positive manner that engenders confidence and trust.
This role requires the ability to adapt to changing needs including performing additional duties as assigned that support team goals or organizational objectives.
Qualifications:
Minimum Qualifications:
Bachelors degree in CS CSCI or related field. Related work experience may be considered as a substitute for the Bachelors degree requirement.
One year of professional work experience in an IT support field.
Excellent written and verbal communication and interpersonal skills with a strong customer service orientation.
Strong troubleshooting skills and ability to diagnose problems fixing them without assistance of others.
Ability to treat others with respect civility and courtesy and to work honestly effectively and collegially with employees students and the community. This includes the ability to use appropriate conflict management skills to effectively manage any disagreement that might arise or to bring the disagreement to management for assistance in productive resolution when the situation requires.
Ability to consider alternative and diverse perspectives to communicate effectively both orally and in writing to remain poised under difficult circumstances and to interact effectively with people in a positive manner that engenders confidence and trust.
Have sufficient mobility to perform duties in small spaces involving crouching stooping kneeling and physical ability to perform tasks requiring physical strength to lift 3045 lbs.
Preferred Qualifications:
Three or more years professional work experience in an IT desktop computing support field.
Demonstrated technical abilities and effective teamwork skills in a support services team environment.
CompTIA A and Net Certification.
Strong organizational and analytical skills; ability to write purchase justifications train users in complex topics make presentations to an internal audience and interact positively with upper management.
Experience with Windows Active Directory LDAP and group policies.
Experience with Active Directory MS System Center (SCCM) Google Admin Console BitLocker and/or other systems management platforms.
Extensive knowledge of enterprise class desktop software such as Windows 10 and 11 Mac OS antivirus remote management and troubleshooting asset management and inventory and printing.
Experience with Microsoft Office Google Docs Google Sheets and Gmail.
Knowledge of TCP/IP protocol routing concepts and troubleshooting.
Experience with iOS Android and Windows Phone support and mobile device management solutions.
Conditions of Employment:
The position is a fulltime 12month exempt atwill administrative position with benefits.
Salary and Benefits:
The salary range for this position is $annually. In addition to salary Adams State University offers a competitive benefits program including medical dental vision disability insurance flexible spending accounts life insurance and retirement savings plans. For detailed benefits information please visit our Human Resources Benefits Page.
How to Apply:
All interested candidates must submit application materials electronically through Adams State Universitys Workday application portal.
No other format of application material will be accepted.
Required Documents:
Detailed cover letter describing interest and directly addressing qualifications for the position;
Current resume/vita;
Names and contact information of three professional references; and
Unofficial transcripts from all postsecondary education institutions attended with official transcripts required upon hire.
Questions about the position may be directed to: Brittany Raines Manager of Support Services at .
Review of complete applications will begin April 25 2025 and continue until the position is filled.
Adams State University is committed to building and expanding the talent of its professional staff and actively seeks qualified applicants who bring unique perspectives experiences skills and attributes that can augment the perspectives of our current faculty and staff and can contribute to serving and preparing our students to engage and thrive in their learning leadership and service.
We strive to create a more representative workforce that mirrors the people who study work and lead our institution and welcome applications from candidates from all walks of life especially members of communities who fall within state and federally protected classes such as: women BIPOC LGBTQ individuals veterans and people with disabilities.
We value qualified candidates with varied language skills who have a record of successful experience with varied communities and student populations and who have a deep understanding of and commitment to the unique geographical and historical characteristics of the place we are situated in and the intersecting perspectives that define our university being a lowincome firstgeneration and Hispanicserving rural anchor university. Therefore we seek individuals committed to intentionally supporting students and colleagues who possess these characteristics through their teaching service and scholarship.
The successful candidate will join a campus that is dedicated to inclusive excellence and acknowledges Adams States purpose to foster the educational goals of its students and the wellbeing of the surrounding community.
Additional information about the university and the academic mission may be found at compliance with the Immigration Control Act of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.
Adams State University is committed to providing a safe and secure environment for its students faculty staff and visitors and to protecting its funds property and other assets. Wellinformed hiring decisions contribute to this effort. Therefore Adams State University has adopted a policy on background screening for its prospective continuing and returning employees as well as students in certain circumstances. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.
Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASUs Office of Equal Opportunity Director Ana Guevara and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for sexual misconduct ASUs sexual misconduct policies contact information for the Adams State Universitys Office of Equal Opportunity & Title IX as well as a detailed procedure for filing a grievance due to discrimination on the basis of sex may be found online at These procedures also describe the Universitys response to reports and/or complaints of sex discrimination or sexual harassment.
Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race color sex disability and as covered by law veteran status. In addition University policies prohibit discrimination on the basis of religion national origin ancestry age sexual orientation including transgender status and gender expression marital status and parental status.
Required Experience:
IC
Employment Type
Full-Time
