Shop-floor IT Support Engineer (Manufacturing)
Shop-floor IT Support Engineer (Manufacturing)
Posted on :
05-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Great opportunity for an IT Support Engineer to join the ShopFloor Support Team of one of the most prestigious names in aviation and be part of team supporting manufacturing critical applications. The job is to be employed by Lithe directly and placed into the onsite team on an ongoing basis.
The position is 100% onsite in either Bristol or Chester.
Day to day incident monitoring and resolution (Service Now preferred)
The position is 100% onsite in either Bristol or Chester.
Day to day incident monitoring and resolution (Service Now preferred)
Interaction with client (IT & Business users) on functional issues
Triaging of issues and coordination with cross functional teams for timely resolution
Follow service management processes (e.g. Incident Change Capacity Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME s on functional issues
Coordinate communications between suppliers OEM and other IT stakeholders for their particular area
Requirements
IT endpoint knowledge applicable on production lines plus endpoint support.
Knowledge on Manufacturing Shop Floor systems line side IT devices (Printers Scanners MRTs etc barcode scanners barcode printers smart devices) and touch points
Interaction with Team members for knowledge sharing knowledge transition and issue resolution
Stakeholder management share regular updates and assist in preparing operational reports
Triaging of issues and coordination with cross functional teams for timely
resolution
Follow service management processes (e.g. Incident Change Capacity Problem etc.)
Maintaining agreed SLA levels and assuring Quality of delivery at all times
Adhere to shift rotation plan and Operating model
Interaction with SME s on functional issues
Coordinate communications between suppliers OEM and business stakeholders for their particular area
Tracks and report progress to stakeholders
Working experience in ServiceNow and knowledge on Incident Problem Change SLM and Knowledge Management processes
Must be a UK citizen for security clearance purposes
Must be a UK citizen for security clearance purposes
Benefits
Salary is open at this stage. However please be aware that it is a tight market and salary requirements too far above market rates may reduce the likelihood of your being successful.
IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME s on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Must be a UK citizen for security clearance purposes
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
