Senior Manager - Financial Systems
Senior Manager - Financial Systems
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$ 90000 - 165000
1 Vacancy
Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
Our industry is rapidly evolving and we need courageous quick thinkers who can shape the strategic decisions that lead our business forward. Whether its negotiating with some of our largest global partners or creating next years financial plan you can influence both our daytoday P&L and the future direction of the company. As part of the team you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.
How will you make an impact in this role
As part of the Financial Reporting Quality Assurance Organization within Corporate Controllership this role is responsible for leading a team of professionals in our technofunctional Service Management role is primarily responsible formanaging critical day to day Financial Systems production support processes related to data collection and ingestion validation and transformation of data; processing and maintaining the underlying technology applications; managing the operational calendar and providing endtoend process coordination and incident management. This role is also responsible for automated data aggregation and regulatory report generation for U.S Federal Reserve Bank Regulatory Reporting Basel Regulatory Reporting and Reserve Bank of India Regulatory Reporting.
This team has a holistic understanding of numerous data sources processing & regulatory reports. This team also troubleshoots and resolves incidents related to these data sources and processing in various Finance technology systems. The individual in this role is required to have technological & financial mindset to ensure smooth operational process planning job monitoring & incident management.
The Service Management Manager is a collaborator a wellorganized actionoriented individual with exceptional leadership and technical skills confident in presenting facilitating and building a network of strong relationships across our organization.
This manager role is responsible for ensuring that financial systems operational processes are properly tracked executed managed and monitored. Responsibilities include:
- Effectively manage operational processes to ensure financial systems are working as intended processes are running efficiently and required controls and auditability is maintained.
- Leading a team of professionals with a focus on continuing to develop Fintech skills for the future and reduce dependability on Tech and Business partners to triage perform root cause analysis and resolve incidents.
- Identify common themes of recurring incidents and drive permanent fixes by partnering with tech and business stakeholders.
- Focus on continuous improvement through process improvement and automation.
- Independently manage key stakeholders across multiple technology applications and Finance processes.
- Lead impact assessment of production changes to ensure runbook documentation is updated.
- Lead the creation operationalization and monitoring of process dashboards to keep the health of the process in check.
- Independently handle projects document requirements and drive solution across multiple stake holders.
- Responsible for ensuring compliance to regulatory audit & control management requirements.
- Identification documentation and implementation of operational controls as per the PRSA guidelines. It will include periodic testing to ensure controls are effective.
Minimum Qualifications
- Bachelors or masters degree in technology field required preferably in Computer Science. MBA is a plus.
- 810 years of work experience in Banking/Financial Services.
- 57 years of demonstrated experience leading the deployment of large financial systems and/or implementing/managing a level 1 or level 2 production support process for financial systems.
- Advanced knowledge of relational database concepts and data management concepts; proficiency of SQL. Exposure to both traditional and modern data management technologies.
- Ability to take complex technical solutions and being able to communicate them in a simple and effective manner to leaders both in technology and the business.
- Demonstrated working knowledge of Agile methodology and delivery concepts.
- Proven people leadership experience and ability to attract engage and retain high caliber talent building globally and culturally diverse teams and supporting global processes.
- Strong relationship management and conflict resolution skills with a proven track of positively collaborating influencing and extensively coordinating with internal and external partners.
- Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically across Finance Business and Technology stakeholders.
- Demonstrated strategic thinking and results driven approach with an ability to convert strategic vision into clear project outcomes.
- Demonstrated organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously.
- Ability to handle a highpressure environment and make decisions in challenging situations.
- A selfstarter proactive team player with a passion to consistently deliver high quality service and exceed customers expectations.
- Knowledge of Regulatory Reports (Y9C Y14 Y15 2052a amongst others) and general understanding of the banking products.
- Experience with accounting and reporting processes (including financial and regulatory reporting) is recommended.
- Flexible to work in shifts including weekends on a rotational basis.
Technical Skills & Knowledge of Platforms
- Advanced SQL skill for data analysis is required for troubleshooting production incidents.
- Strong knowledge on Relational Database Management Systems (RDBMS) and experience of working on distributed systems like MySQL is required.
- Advanced knowledge of job scheduling tools (Airflow/Automic) is required.
- Experience with AxiomSL is recommended
- Prior experience of supporting distributed applications like Spark is preferred.
- Experience with Big Data frameworks (E.g. Hive Hadoop etc. is recommended.
- Experience with Lombard Agile Risk Reporter Portal is recommended.
- Knowledge of Flink server is recommended.
- Experience on ServiceNow and Jira is recommended.
Salary Range: $90000.00 to $165000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other jobrelated factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6 Company Match on retirement savings plan
- Free financial coaching and financial wellbeing support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of inoffice and virtual days) or fully virtually.
US Job Seekers/Employees Click here to view the Know Your Rights poster and thePay Transparency Policy Statement.
If the links do not work please copy and paste the following URLs in a new browser window: access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
Senior Manager
Employment Type
Full-Time
