Manager Service Improvement and Partnerships
Manager Service Improvement and Partnerships
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Salary Not Disclosed
1 Vacancy
Job Description
- Work Type/s:full timeongoing contract
- Location:Melbourne (Fitzroy North)
- Applications close:COB24April 2025
This position is open to Aboriginal and/or Torres Strait Islander candidates only
Aboriginal Housing Victorias vision is to ensure that Aboriginal Victorians secure appropriate affordable housing as a pathway to better lives and stronger communities.
Aboriginal Housing Victoria (AHV) is an Aboriginal1 community organisation responsible for managing more than 1600 rental properties for Aboriginal people living in Victoria.
Our vision is to ensure that Aboriginal Victorians secure appropriate affordable housing as a pathway to better lives and stronger communities.
In addition to being the largest Aboriginal Registered Housing Agency in Australia AHV is the lead agency for Victorias Aboriginal housing and homelessness policy Manana woorntyeen maartakoort. As the housing and homeless policy lead in the Victorian Aboriginal community AHV has responsibility to work in partnership with the Government to secure the resources and reforms to implement the policy while we support sector development to empower Victorias Aboriginal community to determine its chosen housing future.
AHVs housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal rental provider AHV helps strengthen and maintain Aboriginal communities and cultural ties.
As Manager Service Improvement and Partnerships you are responsible for leading our approach to partnerships that shape and drive organisational change that ensures our community receive the best possible services. You are outcomes focused selfmotivated and have a strong ability to build and sustain professional relationships.
The Manager Service Improvement and Partnerships will work collaboratively to identify and deliver new program and partnership opportunities with a focus on our community using a range of available data and information. They will be delivered in a prioritised and planned way which ensures expected benefits for community and teams are realised.
Further you will oversee service delivery redesign that simplifies processes for teams and deliver a more positive customer experience. You support operational teams to provide best practice renter centric services with a culturally sensitive attributes and skills required for the role include:
- Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
- Knowledge and experience of community housing and operating within the legislative/regulatory environment of the Residential Tenancies Act and Housing Act (desirable)
- Building and maintaining positive productive and mutually beneficial working relationships internal and external to AHV; establishing networks across the community to facilitate AHV objectives; identifying and balancing the unique needs of individuals groups and AHV to achieve mutually beneficial outcomes
- Identifying analysing and understanding issues and problems; comparing information from different sources; suggesting action and providing advice upon which effective decisions can be based.
- Exceptionally organised with strong project management skills the ability to handle multiple tasks and prioritise effectively to ensure successful project completion.
- Strong interpersonal skills and the ability to negotiate and communicate across all levels of the organisation.
This position is open to Aboriginal and/or Torres Strait Islander candidates only
This position will be based in our Fitzroy North office with travel required.
To apply please submit aresume and cover letter addressing the key selection criteriain the attached position description (also available at by COB24April 2025.
Applications should be sent tousing the subject line:Manager SIP
Please direct inquiries about the position toRianon0.
Required Experience:
Manager
Employment Type
Full-Time
