Strategic Account Manager Transparency

Transparency represents an opportunity to raise retail industry standards around authenticity product transparency and supply chain tracking. Transparency is a strategic new softwareasaservice launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and thirdparty sellers.

The Role:
Transparency is looking for a talented and experienced Strategic Account Manager to drive operations and executive conversations with brands. Working in a start up you will have an opportunity to shape how we execute our vision through collaboration with industry partners as well as internal and external stakeholders. Within some guidelines youll negotiate agreements communicate how our service works ensure brands ability to participate successfully in our program and manage account growth and retention over the customer lifecycle. Since this is a relatively new space for Amazon and an emerging industry youll be dealing with some ambiguity and convincing brands to become early adopters of our service. This is a unique opportunity to work in a startup environment for Amazon contribute to product strategy and experience growth in your role as our team evolves.

Role Location: Will accept candidates in either Seattle WA or Tempe AZ.

Key job responsibilities


Strategic Account Management:
Drive longterm relationships with key strategic accounts
Serve as primary executivelevel contact
Create and execute account growth strategies
Meet or exceed revenue targets and KPIs

Transparency Program Leadership:
Lead implementation of transparency initiatives
Ensure regulatory compliance
Develop and present transparency reports
Guide best practices and standard procedures

Team & Crossfunctional Leadership:
Mentor junior account managers
Coordinate with internal teams for service delivery
Drive collaboration across departments
Represent company at industry events

Business Development & Innovation:
Identify and pursue new revenue opportunities
Negotiate complex contracts and agreements
Propose innovative solutions to enhance client satisfaction
Provide market insights to inform product development

Performance Management:
Maintain accurate forecasts and pipeline reports
Analyze account performance metrics
Manage risk and ensure proper documentation
Drive continuous improvement initiatives

This version maintains the core responsibilities while being more focused and concise.



A day in the life
Daily Activities:

Lead strategic client meetings and MBRs
Review and respond to highpriority client communications
Monitor account health metrics and transparency compliance
Coordinate with internal teams on deliverables
Update account plans and forecasts
Manage escalations and risk mitigation

Internal Stakeholders:

Direct Collaboration:
Product Teams (for feature requests and roadmap updates)
Legal/Compliance Teams (for regulatory requirements)
Technical Implementation Teams
Data Analytics Teams
Customer Success Teams

Regular Touchpoints:
Executive Leadership
Sales Operations
Marketing Teams
Finance Teams (for billing and contract matters)

Typical Customers:

Enterpriselevel clients
Regulated industries (Financial Services Healthcare Tech)
Companies with complex transparency requirements
Highvalue accounts requiring whiteglove service
Global organizations with multiple subsidiaries

Key Problems to Solve:

Strategic Challenges:
Increasing transparency adoption and maturity
Scaling transparency programs across client organizations
Balancing compliance requirements with operational efficiency
Managing complex stakeholder relationships

Operational Challenges:
Coordinating multiple workstreams across teams
Ensuring timely delivery of transparency reports
Maintaining high client satisfaction during changes
Proactively identifying and addressing risks

Business Challenges:
Meeting revenue growth targets
Expanding product adoption
Reducing churn risk
Identifying upsell opportunities

Expected Outcomes:

Increased account revenue
Higher client satisfaction scores
Improved transparency metrics
Successful program implementations
Strong client retention rates

This role essentially serves as the strategic bridge between highvalue clients and internal teams ensuring transparency initiatives are successfully implemented while driving business growth.

About the team
Transparency represents an opportunity to raise retail industry standards around authenticity product transparency and supply chain tracking. Transparency is a strategic new softwareasaservice launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain.

6 years of digital advertising and client facing roles with a focus on data analysis experience
Experience with annual brand and media planning
Experience in digital advertising and client facing roles with a focus on data analysis

Experience hiring and developing sales management teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110200/year in our lowest geographic market up to $182200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.