Sponsorship Operations Manager Global Marketing Programs

Part of AWS Marketing Global Brand Partnerships the Global Sponsorship program creates strategic ROI generating sponsorship opportunities for AWS Partners and customers. Our program is designed to support companies in growing their business with AWS and our customers. Sponsorship opportunities are offered globally across a variety of marketing programs. The Global Sponsorship program is designed to engage customers with quality sponsor developed content education and networking; deliver sponsors partner shared leads and ROI; optimize revenue cost recovery for AWS Marketing; and execute a sponsorship program that is aligned to the AWS Partner Organization business. We design sponsorship programs with equal focus on our four goals. AWS Marketing events with sponsorship programs include re:Invent re:Inforce Commercial and Public Sector Summits industry events thirdparty programs executive marketing events and field programs.

The Sponsorship Operations Manager brings expertise in process and project management and operational rigor to sponsored programs across the AWS Marketing event portfolio. In this role the Sponsorship Operations Manager defines processes and maintains relationships with stakeholders across Accounts Receivable Tax and related teams on a daytoday basis. They also work with sponsorship program managers and interface with the operations tools leader and event technology teams where our tools intersect with process and people management.

They are responsible for the implementation of processes planning onsite operations and postevent reporting requirements. Successful team members step seamlessly into a corporate event and partner marketing (sponsorship) environment have strong organizational skills ability to work across multiple teams and cultures demonstrate impeccable customer service feels comfortable working in an ambiguous environment and are energetically driven to meet the needs of stakeholders and the team.


Key job responsibilities
Stakeholder Relationships
* Obtain tax legal and finance approvals for sponsorship programs
* Own relationships with key business stakeholders including Accounts Receivable Contracting & Invoicing Event Technology Tax and Portal team in an effort to drive efficiencies and standardize processes across the sponsorship team
* Align with business stakeholders on shared collaboration tools and interdependencies that ensures the seamless queuing of reports related to contracting invoicing and accounts receivable payments
* Own accuracy of event reporting for internal groups including by not limited to revenue lead and partner counts
* Construct and frequently audit the reports stemming from Workfront Zendesk and other sponsorship tools to identify opportunities for simplification

Project and Process Management
* Automates processes and design optimal workflow to reduce manual tasks of how multiple tools interface and work in unison
* Builds strategy mechanisms workflow and tool design that considers the entire sponsor life cycle interfacing with our tools from postsale through to delivery
* Conducts tool and process audits to ensure tasks specs and copy in ERC are continuously simplified for sponsoring partners
* Initiates modernization projects where new processes can be implemented to automate internal and external workflows and reduce data manipulation. Establishes and implements mechanisms and automations to optimize the collection of sponsor deliverables track submissions approval status for internal and agency reporting
* Owns developing mechanisms and processes to ensure lead retrieval deal points are fulfilled; works with vendor partner to ensure proper configuration of devices; represents sponsorship onsite at events for lead retrieval vendor management
* Document sponsor lead reporting configuration and distribution
* Create mechanisms and processes for how Resource Hub articles are authored and posted to platform to support tool education and sponsor easeofuse

Tool Coordination and Support
* Tool coordinator and acts as a system support administrator in Airtable RainFocus (ERC and Lead retrieval modules) Workfront and Zendesk (Resource Hub)
* Ensure tools are optimized for postevent reporting and ownership ensuring data accuracy for postevent analytics
* Support in the establishment of processes and mechanisms for implementation of an exhibitor resource center (ERC) including task publication and sponsor additions and removals
* Works with program managers and collaborates with the operations tool roadmap lead and event technology team to deploy new tool features and processes aligned to the roadmap







About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
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Work/Life Balance
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Inclusive Team Culture
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* 5 years of program or project management experience
* 5 years of defining and implementing process improvement initiatives using data and metrics experience
* Experience using data and metrics to determine and drive improvements
* Experience working cross functionally with tech and nontech teams
* Experience managing budgets $5M)

* 5 years of driving end to end delivery and communicating results to senior leadership experience
* 5 years of driving process improvements experience
* Event Industry designation (e.g. CEM PMP PMM)
* Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
* Experience building processes project management playbooks and schedules
* Experience with event and project management tools including RainFocus AirTable Asana ZenDesk and WorkFront

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72600/year in our lowest geographic market up to $155200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.