Delivery Innovation and Operations Senior Manager

At CVS Health were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nations leading health solutions company we reach millions of Americans through our local presence digital channels and more than 300000 purposedriven colleagues caring for people where when and how they choose in a way that is uniquely more connected more convenient and more compassionate. And we do it all with heart each and every day.

Position Summary

CVS Health is on a mission to transform a shared purpose to help people on their path to better health we are building new ways to care for our communities leveraging our brickandmortar footprint of more than 9000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. The Senior Manager of Pharmacy Delivery Innovation & Operations serves as the business lead on retail fulfillment workstreams that will focus on defining medium to longterm strategies to transform customer and colleague frontend experiences drive expansion and improve program economics. The projects you will work on are high impact central to the overall Retail business strategy and require great creativity vision and leadership.

In this role you will be engaged across all phases of process development such as opportunity identification capital planning resourcing and leading a team through solution ideation testing and defining an implementation strategy. Given the nature of this role you will often share your strategic recommendations with both executive and senior leadership audiences and must know how to build content as well as impact and influence at this level accordingly.

This work requires an extensive background managing the delivery of IT work and launching enhancements to field and store teams. Using a strong strategic mindset successful candidates will have a bias for action and customer centricity that is unmatched by their peers. At the same time this talent developer will ensure their teams support and successfully execute front store strategic initiatives partnering across the enterprise to

Required Qualifications

• 5 years experience of developing implementing and executing programs

• 5 years of demonstrated successful leadership experience in a highly competitive multiunit environment. Relevant sectors include retail healthcare and pharmaceuticals

• 5 years proven track record of influencing others with and without authority

• 5 years experience building highperforming successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business

• 5 years experience actively taking on issues in a decisive manner while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors

• 5 years experience leading under pressure adapting to changing dynamics in real time and finding solutions that satisfy multiple customers of the business

• 5 years experience understanding and breaking down highly complex situations to deliver impactful solutions in real time

• 5 years experience effectively demonstrating excellent verbal and written communication skills very strong interpersonal and presentation skills

• 5 years experience collaborating effectively across different business functions different perspectives and different styles of leadership

• 5 years experience demonstrated ability to lead a large team and manage a multimilliondollar business unit to achieve financial and business results

• Expertise leveraging MS Office Suite including advanced Excel and PowerPoint capabilities

• Ability to think about the impact of decisions within Retail Store Operations

• Consistently demonstrates strong executive presence

• Consistent record of exceptional customer service skills in increasing larger scopes of responsibility

• Deep understanding of Retail Store Operations at CVS or in other like external business models

• Deep understanding of pharmacy delivery services

• Demonstrated track record of high performance

• Any additional tasks as required by manager or supervisor

• Regular and reliable attendance

• Travel Ability and willingness to travel regularly 25 of time based on needs of the business

Preferred Qualifications

• 8 years experience of developing implementing and executing programs

• 8 years of demonstrated successful leadership experience in a highly competitive multiunit environment. Relevant sectors include retail healthcare and pharmaceuticals

• 8 years proven track record of influencing others with and without authority

• 8 years experience building highperforming successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business

• 8 years experience actively taking on issues in a decisive manner while keeping broader department dynamics in mind and empowering your leaders to obtain results through building behaviors

• 8 years experience leading under pressure adapting to changing dynamics in real time and finding solutions that satisfy multiple customers of the business

• 8 years experience understanding and breaking down highly complex situations to deliver impactful solutions in real time

• 8 years experience effectively demonstrating excellent verbal and written communication skills very strong interpersonal and presentation skills

• 8 years experience collaborating effectively across different business functions different perspectives and different styles of leadership

• 8 years experience demonstrated ability to lead a large team and manage a multimilliondollar business unit to achieve financial and business results

• Experience working for a Fortune 5 company in retail operations or something similar for a retail pharmacy company

• Prior consulting experience

• Prior experience working as a strong merchant managing a P&L

• Advanced degree such as PharmD Masters or MBA

Education

Bachelors degree or equivalent experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual fulltime salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or shortterm incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages our great benefits include:

• Affordable medical plan options a 401(k) plan (including matching company contributions) and an employee stock purchase plan.

• Nocost programs for all colleagues including wellness screenings tobacco cessation and weight management programs confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off flexible work schedules family leave dependent care resources colleague assistance programs tuition assistance retiree medical access and many other benefits depending on eligibility.

For more information visit anticipate the application window for this opening will close on: 04/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.