Process Improvement Specialist WW Returns Recommerce
Process Improvement Specialist WW Returns Recommerce
Posted on :
13-04-2025
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1 Vacancy
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Job Description
Process Improvement Specialists would contribute to improving the customer experience by innovating and improving the existing processes launching global programs deriving customer insights and implementing solutions to address the gaps.
Key job responsibilities
Works across team(s) to drive improvements to implement solutions for customer cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
Supports from medium to large complex crossfunctional strategic projects and opportunities.
Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then rollout worldwide.
Deliver multiple projects in program area or large challenging projects that may involve multiple disciplines in a fastpaced environment to meet business and / or organization goals. Improves efficiency.
Identifies and tackles hard problems (e.g. complex ambiguous undefined have significant business or security risk) resolves issues and initiates corrective action as appropriate.
Possesses relevant understanding and experience on processes and workflow.
The role requires working from an Amazon facility for five days a week.
About the team
Returns Policy Governance (RPG) is an initiative of WW RR&S that is dedicated removing friction in customers pre & postpurchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides we endeavor to build a strong enforcement function to preserve CX mitigate risk & avoid policy abuse.
Were looking for someone who has a passion for working in cross functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.
Bachelors degree or higher. 5 years of relevant experience in either business consulting supply chain transportation logistics retail or similar field High analytical and rigorous approach to problem solving skills: able to produce interpret and draw conclusions from data. Crossfunctional project management experience. Skilled at gathering functional requirements and converting those into a realistic detailed functional spec and project plan.
Masters degree / MBA preferred. Certifications in Six Sigma and Lean. Prior experience as a Lean or Six Sigma mentor. Bachelors degree in Engineering Operations or related field.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Works across team(s) to drive improvements to implement solutions for customer cost savings in process workflow and performance metrics. Supports global projects and opportunities across the Returns org that are business critical.
Supports from medium to large complex crossfunctional strategic projects and opportunities.
Prioritizes projects and feature sets; evaluates and sets stakeholders expectations for WW marketplaces.
Support and deliver implementation plans and works with stakeholders to pilot and test new solutions and then rollout worldwide.
Deliver multiple projects in program area or large challenging projects that may involve multiple disciplines in a fastpaced environment to meet business and / or organization goals. Improves efficiency.
Identifies and tackles hard problems (e.g. complex ambiguous undefined have significant business or security risk) resolves issues and initiates corrective action as appropriate.
Possesses relevant understanding and experience on processes and workflow.
The role requires working from an Amazon facility for five days a week.
About the team
Returns Policy Governance (RPG) is an initiative of WW RR&S that is dedicated removing friction in customers pre & postpurchase journey with simple & consistent returns policy through contextual communication at multiple touch points. Besides we endeavor to build a strong enforcement function to preserve CX mitigate risk & avoid policy abuse.
Were looking for someone who has a passion for working in cross functional environment strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers journey with Amazon.
Bachelors degree or higher. 5 years of relevant experience in either business consulting supply chain transportation logistics retail or similar field High analytical and rigorous approach to problem solving skills: able to produce interpret and draw conclusions from data. Crossfunctional project management experience. Skilled at gathering functional requirements and converting those into a realistic detailed functional spec and project plan.
Masters degree / MBA preferred. Certifications in Six Sigma and Lean. Prior experience as a Lean or Six Sigma mentor. Bachelors degree in Engineering Operations or related field.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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