Technical Account Manager - ISV ES - ANZ

As a Technical Account Manager (TAM) at Amazon Web Services you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on the AWS platform. You work backwards from your customer to define a support strategy deliver expert advice on AWS services in support of questions project and launch planning and ongoing operational issues. TAMs are engaged at the account level providing recommendations and proactive advice through all phases of the cloud adoption life cycle. You have demonstrable experience in providing operational best practice guidance in two of the following technical domains: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development.

You preferably have software engineering SRE and / or external customerfacing experience with the ability to clearly articulate and present to small and large audiences. Experience in similar roles such as a Senior Technical Consultant Solutions Architect IT Manager/Engineer or another similar technical role another similar technical role is highly preferred.

A day in the life
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Accounts
Understand your customers outcomes and business goals
Make AWS service improvement recommendations that fit with your customer strategy and architecture
Evaluate analyze and present periodic reviews of operational performance to customers
Provide detailed reviews of service disruptions metrics detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Share knowledge and innovate with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Plan and execute successful businesscritical events including product launches migrations and modernizations for your customers on AWS

Experience in at least two of the following technical domains: Compute Storage Networking CDN Databases DevOps Big Data and Analytics Security Applications Development.
Software Engineering SRE and/or external customerfacing experience with the ability to clearly articulate and present to small and large audiences.
5 years of experience in similar roles such as a Senior Technical Consultant Solutions Architect IT Manager/Engineer or other similar technical roles.

Computer Science or Math background.
Working knowledge of software development practices and technologies
Experience working with AWS technologies
Solid understanding of technology budget management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.