Software Development Engineer Amazon Device Observability Troubleshooting Team

Amazon Device Observability & Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift precise and privacycompliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes ondevice crash and log management highscale data ingestion services advanced analytics dashboards and intuitive troubleshooting interfaces.

As a SDE on the team you will be responsible for leading the architecture design development and launch of some of the core product features. You will have significant influence on our overall strategy by helping define these product features drive the system architecture and spearhead the best practices that enable a quality product.

The ideal candidate is clearly passionate about new opportunities and has a demonstrated track record of success in independently delivering new features and products. A commitment to team work hustle and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable scalable and high performance products requires exceptional technical expertise a sound understanding of the fundamentals of Computer Science and practical experience building largescale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hypergrowth environment where priorities shift fast.

Key job responsibilities
1. Responsible for the architecture of software solutions working with and improving on current limitations and compatibilities between subsystems building new concepts and methodology and the development of major routines and utilities.
2. Proactively liaise with both business teams and other technical teams and to mentor junior engineers in the team.
3. Preparation of technical requirements and software design specifications.
4. Instilling best practices for software development and documentation making sure designs meet requirements and delivering high quality software on tight schedules.

About the team
Amazon Device Observability & Troubleshooting team ensures that troubleshooting is quick easy and privacycentric for device and application teams so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues uncover emergent trends or regressions and quantify the impact in the context of the customer journey. We build technology to deliver highquality user experiences for troubleshooting and analysis ensure stability of the device and proactively present critical issues and root causes to relevant teams based on a wide range of health and customer journey data.

3 years of noninternship professional software development experience
2 years of contributing to new and current systems architecture and design (architecture design patterns reliability and scaling) experience
Experience programming with at least one modern language such as Java C or C# including objectoriented design
Experience building complex software systems that have been successfully delivered to customers
Experience with full software development life cycle including coding standards code reviews source control management build processes testing and operations

3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
Bachelors degree in computer science or equivalent
Knowledge of professional software engineering & best practices for full software development life cycle including coding standards software architectures code reviews source control management continuous deployments testing and operational excellence
Demonstrated ability to mentor junior software engineers in all aspects of their engineering skillsets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.