Manager Global Operations Strategy
Manager Global Operations Strategy
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Job Description
The Manager Global Operations Strategy supports all aspects of Global Operations on crafting planning and of strategic initiatives. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions including analysis leadership reporting KPI planning and forecasting as well as of strategic projects. You will build strong internal partner relationships globally to promote strong performance across existing and new strategic goals
The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with stakeholders across the organization including other business strategy teams Finance Marketing Contact Centers HR and Procurement to deliver against our strategic pillars (Digitization and Automation Customer Obsession Managing with Rigour and Global Footprint).
Position Responsibilities:
Support the development and implementation of strategic plans and initiatives by providing analytical support and insight
Conduct indepth analysis of operational data industry trends and market dynamics to support strategic initiatives within the global operations function
Collaborate with crossfunctional teams to gather and analyze data identify trends and provide insights to support decisionmaking processes
Monitor and provide recommendations on key performance indicators which measure the success of various business initiatives
Develop internal reports and presentations aimed at audiences such as the COO Leadership team business stakeholders and peers that provide actionable insights and strategic direction
Manage the successful delivery of initiatives on time on budget and within approved scope through proper project management methodologies and by proactively working with stakeholders to mitigate risk
Ensure proper and timely communication is provided to the leadership team on the progress of initiatives and manage escalation process accordingly
Required Qualifications:
Bachelors degree in Business Administration Finance Economics or related field.
35 years of experience in Financial Services Strategy & Transformation or Management Consulting.
Strong analytical skills with the ability to manage large data sets.
Excellent communication and presentation skills.
Preferred Qualifications:
Masters degree.
Experience in a global operations environment or supporting crossfunctional initiatives.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$86250.00 CAD $155250.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Exec
Employment Type
Full-Time
