Customer Support Specialist - English
Customer Support Specialist - English
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
It started with one ridiculously good idea Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies being ready to handle any challenge in a moments notice mastering consistency in an everchanging world thats what it takes to get there. If thats something you want to be a part of apply today!
Customer Support Specialist English
What does a Customer Support Specialist really do Think of yourself as someone who will provide worldclass service to our customers in an accurate efficient and respectful manner on every call as measured by different performance metrics so not everyone can qualify for this role. We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are topnotch. So come on now we need your full concentration because its time to imagine what its like being a Customer Support Specialist.
Responsibilities:
- Provides a worldclass customer experience in interactions with customers across all channels:
- Chat replies quickly and accurately with few typing or spelling errors.
- Email focuses on minimizing the number of interactions required by the customer through thorough accurate responses with no errors.
- Phone listens fully to the customer and responds clearly slowly and accurately.
- Actively contributes to our evolving tone and style as a CX team making us more and more customerfocused
- Can effectively handle escalated customers or potentially escalated cases from other specialists but may still escalate cases to TLs
- Able to proactively flag potential issues in the customer journey and voices these concerns early and often
Role Requirements:
- Must be fluent in English (C1/C2 speaking and writing
- Bachelor degree
- 12 years of experience in experience in customer support or tech support
- Can partner with other Operations teams to resolve sensitive or risky cases with customers
- Is able to articulate the business impact of operating procedures related to risk outcomes and uses this knowledge to guide decisionmaking
- Proactively identifies and flags to Management risks
Collaboration
- Positively embraces change on the team understanding the why and helps other team members adapt to change
- Flags concerns around team dynamics to management wanting and offering to help be part of the solution
- When needed will prioritize the needs of the business over individual or teamlevel needs
- Begins to build strong relationships outside of the CX team to build bridges and drive progress
About Us
If you like wild growth and working with happy enthusiastic overachievers youll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Unclear Seniority
Employment Type
Full-Time
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