Software Support Specialist

The work we do matters!

Hiring Agency:

Health & Human Services Agency 25

Location:

Lincoln NE

Hiring Rate:

$18.811

Job Posting:

JRSoftware Support Specialist (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

The Central Operations and Materiel Services (COMS) Department of the Department of Health and Human Services (DHHS) is dedicated to ensuring the security and efficiency of our facilities across the state. As a Software Support Specialist you will play a key role in maintaining and managing building security systems ensuring safety protocols and supporting our longterm care system.
We offer a collaborative work environment that promotes growth and worklife balance making it a great opportunity for those looking to develop professionally while contributing to an important cause.

What we Offer:
We reward our employees hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:

Statematched retirement contribution of 156!
13 paid holidays
Generous leave accruals that begin immediately
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges.
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79 employerpaid health insurance plans
Dental and vision insurance plans
Employerpaid $20000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Training and Development based on your career aspirations.
Employee Assistance Program

What You Will Do:
As the Software Support Specialist for DHHS Central Operations you will manage and support various security systems across 73 locations including 7 24/7 secure facilities.

Your key responsibilities will include:

Corrigo Software Management: Program and configure Corrigo (Central Operations Work Order Management System) software to manage the flow of work orders and identify change necessary to the infrastructure of the system to better suit DHHS needs. Set up new sites users events and groups within the system.

Procore Software Management: Program and configure Procore (Project Management Software for the Central Operations Department) to assist in properly managing multiple projects. Set up new sites users events and groups within the system.

CCURE Software Management: Program and configure CCURE software to manage secure locations doors access groups and other security settings. Set up new sites users events and groups within the system.

Field Troubleshooting & Maintenance: Troubleshoot and resolve security system issues both remotely and onsite. Handle software and hardware issues related to badge readers servers door hardware and cameras. Ensure security systems function optimally.

Building Systems & Installations: Ensure electrical systems are compatible with security components. Use hand and power tools to install replace and maintain security cameras badge readers and door components.

Site Assessments & Emergency Response: Conduct site assessments during emergencies (e.g. floods power outages) and recommend closures or modifications to building access. Notify leadership and HR as necessary and lead recovery efforts across multiple locations.

Training & Development: Develop and deliver training on building access control procedures and unauthorized entry prevention for staff and security personnel.

Building Plans & Security Analysis: Read and interpret building plans and technical drawings to determine secure access points and ensure compatibility with security requirements and budget.

Coordination & Support: Provide backup for move coordination managing office furniture fixtures and equipment (FFE) changes across locations ensuring seamless transitions and minimal disruptions.

What Were Looking For:
Were seeking a dedicated professional who thrives in a dynamic environment and can manage multiple priorities especially in highpressure situations.

Requirements / Qualifications:

Minimum Qualifications:At least one year of post high school coursework or experience in: administration office management accounting finance planning policy analysis and implementation administrative/management analysis operations research program evaluation research or similar fields or in a field related to the programs or functions of the employing agency.

Preferred Qualifications:

Experience with work order management systems (e.g. Corrigo) and project management systems (e.g. Procore).

Familiarity with CCURE security software or similar access control systems and troubleshooting/building security system maintenance.

Basic understanding of electrical systems and their integration with security components.

Ability to read building plans and technical drawings.

Strong communication and training skills with the ability to work under pressure particularly in emergencies.

Knowledge of security protocols emergency response procedures and vendor management for project coordination and costeffective solutions

Other: Some positions may require experience and/or training that is unique to the work assigned; a valid drivers license or the ability to provide independent authorized transportation; and/or criminal history background checks and other specific background check protocols for their agency.

Knowledge Skills & Abilities:

• Knowledge: A solid understanding of security systems especially CCURE or similar software as well as building systems and emergency management protocols.
• Skills: Expertise in troubleshooting security system issues installing and maintaining security equipment and using hand/power tools. Ability to create and deliver effective training on security and access protocols.
• Abilities: The ability to assess situations during both normal and emergency conditions resolve issues quickly and make decisions that prioritize security. You will manage multiple tasks and collaborate effectively with teams vendors and agencies.

If youre looking for a role where you can grow your career and make a real difference we encourage you to apply!

Benefits

We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.