Account Manager - TheFork
Account Manager - TheFork
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Job Description
Join our Movement and Champion Restaurant Culture!
At TheFork we believe that the best things in life happen around the table and we are on a mission to connect the worlds favorite restaurants and the broadest community of loyal diners.
Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:
TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
TheFork Manager: our innovative software tool that digitizes restaurant operations empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app
At TheFork we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core valuesBetter Together Ownership Respect and Growthare the guiding principles of everything we do shaping our behaviors: Come as you are Dig in and Make it Memorable.
TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible multicultural and constructive environment that provides everyone with space to grow both professionally and personally.
To learn more about TheFork and our Forkies explore our official site:
And to do so we are seeking for amazing people to join our Customer Success Team as a Sales Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business through the selling of products to improve revenues.
As a Sales Account Manager you will make outbound calls to our customers to present them solutions for their business support them in their decisions and advise them on the right ways to grow their business with the help of TheFork solutions. This will be an opportunity for you to use your selling skills and to make restaurants owner happy!
You will be part of a team of 10 people and you will have access to training processes tools and all the support needed to start your role.
Creator of a unique model that disrupted the restaurant industry 15 years ago we are now the leading dining platform across Europe. We are experiencing an exciting period of growth and we need the greatest folks onboard. Together we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible multicultural and positive environment where each individual has the space to grow.
We nurture this happy culture through our core values: We are better together We act like an owner We genuinely care for our users and customers We believe in transparency We never stop learning Speed wins
Oh! And we are also part of the big Tripadvisor family
With love
Your future buddies the Forkies.
What you will do:
- Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
- Support mainly through email and phone our Restaurants customers and help them with their positioning strategy revenue management and online marketing
- Selling upselling and retaining products and customers
- Be the primary point of contact and build longterm relationships with customers
- Ensure the support and training to use our tools
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
- Products sold and maintained across your portfolio (this will be your main task!
- Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
- Number and quality of restaurants participating in TheFork Festivals
Which should be your main competences:
- Sales Oriented
- Customer orientation
- Emphatic
- Communication skills
- Dynamic and perseverant person
- Oriented results
- Good attitude is very important.
Who are you:
- Experience in pitching and selling promotions/deals/flash sales
- Experience in dealing with a high number 4550 of outbound and inbound calls and portfolios with numerous accounts (from 500 to 800
Plus requirements:
- Experience as sales representative or sales account manager
- Experience with a restaurant is a must.
- Experience in ecommerce is a must.
Native Spanish and High English is a must.
What we offer you
An awesome team (not everybody like our jokes but we try our best)
A Permanent contract (that can be useful in life)
Flexible working environment 2 days home office per week)
Competitive fixed salary bonus and equity (yes equity!
Lunch vouchers available for each working day (because yes we like to try our best restaurants
International teams More than 30 nationalities and 16 offices worldwide
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse physical leisure activities family support travel etc
Continuous learning and development programs
Free access to the Calm app
A program dedicated to help you have the best work/life balance
Health insurance fully covered by the company
Life Insurance and Disability at no cost to the employee
Amazing offices with dining coffee point on each floor and leisure area
Team building events (we love karaoke. A lot. A lot.
If you are the right person and you are thrilled to join TheFork dont miss this chance and apply.. we are waiting for you!
We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone regardless of ability age socioeconomic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly
#LIAD2
Required Experience:
Manager
Employment Type
Full Time
