Mid-level ESM ITSM Consultant

As a midlevel ESM / ITSM Consultant you will be an integral part of our Service Management Delivery team. You will be responsible for translating business requirements to technical specifics and developing software architecture and design based on client or company requirements. You will work with management to define software requirements and take the lead on operational and technical projects. The role requires the ability to work independently with little supervision. The goal is to build /configure highquality software solutions using lowcode platforms that are aligned with user needs and business goals.

Responsibilities:

Leads in configuring maintaining enhancing and supporting commercial software packages.

Leads in customizing and adding new features to commercial software according to enduser requests.

Leads the maintenance of daytoday operations of various applications.

Leads in designing and building new applications based on customers requirements and specifications.

Writes and performs tests for applications fixes problems as they arise and assists with product launches.

Provides technical support and troubleshoots problems related to applications.

Writes technical documentation and uses best development practices regarding version control and testing.

Performs software upgrades and keeps track of software licensing.

Direct involvement with vendors managing relationships including scoping of application services and review of deliverables.

Assists with presales activities and demonstrations.

Qualifications:

3 years of work experience as a Software Engineer or Software Developer.

BSc degree in Computer Science Engineering or relevant field.

Experience with testdriven low code development RDBMS and ITIL v3 / ITIL v4.

Proficiency in software engineering tools.

Ability to document requirements and specifications.

Experience in reporting tools like Grafana will be appreciated.

Experience in system administration is a plus.

Experience working with Operations Management tools and Service Management tools will be appreciated.

Enthusiastic to take new initiatives.

Ability to guide lowerlevel engineers.

Proficient in English.

Benefits:

As an equalopportunity employer we celebrate diversity and are committed to creating an inclusive environment for all employees.

Our company is people centric and offers personalized benefits to each employee:

We want you to be well compensated for what you bring in so we offer an attractive salary package

Your health matters to us so all colleagues have a private health insurance plan from day one

We are excited for challenges so you are invited to take part in exciting projects

We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide

We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!

Relational Financial Solutions adheres to the General Data Protection Regulation principles by applying its Privacy Policy which is published at By submitting an application to this position and by sharing your personal data with Relational Financial Solutions you acknowledge and accept its Policy and authorize Relational Financial Solutions to process your personal data for the purposes of the companys recruitment opportunities in line with the Policy.

Required Experience:

Manager