Service Advisor
Service Advisor
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Job Description
Company Summary:
With over 70 years of business in the Great Lakes Bay Region our family owned and operated dealerships are about more than making the sale. Operating two dealerships providing Cadillac Buick GMC and Toyota to the community we are about building relationships and providing the best customer service possible. We value the community and are proud supporters of multiple outreach programs including the Bay Area womens center Salvation Army and the American Cancer Society.
Job Summary: As a Service Advisor you are responsible for greeting customers listening to their description of the problems or service needed determining the type of service required and preparing repair orders. If a vehicle requires additional repairs not covered in the original order a new estimate with the additional cost is created and the customer is contacted for permission to do the work. They also advise customers on other available services.
Pay: $14.00 to $16.00 an hour; Monthly bonus on your sales that average $1500.00$2000.00.
Schedule:
- Fulltime 40 hours a week; Service Department hours Monday and Thursday 7:30am8pm Tuesday Wednesday and Friday 7:30am 5:30pm and Saturday 8am3pm; Work schedule to be established with supervisor to ensure dealership needs are met.
- Flexibility to work outside scheduled and dealership hours when needed.
Benefits:
- Blue Cross Blue Shield medical insurance
- Delta Dental
- EyeMed Vision
- Company paid life insurance on behalf of the employee through Principal
- John Hancock 401k with a company match
- Paid vacation time
- Employee Discount
Essential Job Duties:
- Greeting guests promptly and courteously in a professional manner.
- Answering phone calls and scheduling service appointments.
- Actively listening to accurately document guests vehicle concerns.
- Generating repair orders and documenting guests concerns with their vehicle.
- Preparing accurate estimates on parts and labor for guests.
- Recommending mileagebased maintenance for guests.
- Obtain details of customer concern and translates to assists technicians with diagnosis.
- Monitoring progress of guests vehicles throughout the day and frequently updating guests on the repair progress.
- Inspect repairs completed by technicians.
- Explain all repairs to guests and necessary charges.
- Maintains electronic and/or paper records of service work.
- Ability to multitask in a high volume fast paced environment.
Requirements/Qualifications:
- 2 years dealership/service experience (required).
- Must be at least 18 years of age.
- Possess a valid drivers license.
- Eligible to work in the United States.
- Ability to be insurable by our auto insurance provider.
Equal Employment Opportunity:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
