Team Leader Disputes Resolution

Team Leader at Checkout

Were looking for a strong candidate with a passion for coaching and developing people to take on team leader responsibilities within the Disputes Resolution team. The team plays a vital part for effectively managing and assisting to resolve customer disputes which helps to mitigate financial and reputational risk. This is a great opportunity to be part of the team and to drive both individual and collective success within the Disputes Resolution team.

What your responsibilities will be:
 

• Provide robust leadership and mentorship to the Disputes Resolution team.
• Set clear goals and expectations for team members conducting regular performance evaluations.
• Track and analyze team performance metrics ensuring compliance with established standards.
•  Drive the teams performance and be accountable for achieving objectives.
• Prepare weekly monthly and/or quarterly team performance reports.
• Identify areas for improvement and implement action plans to enhance team efficiency and productivity.
• Collaborate with department leaders to ensure coordination in meeting service level agreements (SLAs) and productivity targets.
• Proactively address operational challenges and requirements for new product launches and market expansions.
• Partnering with colleagues in Commercial Product and other teams within Operations.
• Set a positive example for the team embodying organizational values and operating principles and promoting a culture of respect compliance integrity and excellence

Qualifications :

What you will need to be successful (skills and competencies)
 

• Passion for leading and developing people inspiring and motivating others.
• Proven experience in coaching individuals/teams providing guidance feedback and supporting professional development.
• Ability to receive and provide open and honest feedback holding oneself and the team accountable against the companys and departments values targets metrics and KPIs
• Adapt quickly to changes possess a curious mind and maintain a highperformance mindset.
• Deal effectively with conflict creating space for professional disagreement and debate.
• Proficient in structured hiring and performance management processes with integrity.
• Ability to manage competing priorities and adjust accordingly
• Brilliant communication skills internally and externally.
• Domain experience including a strong understanding of chargeback procedures as well as knowledge of relevant regulations and policies related to dispute resolution.

Experience you will bring to the role

• Excellent coaching skills that allows you to develop the teams knowledge and skill sets within your domain of expertise.
• Equipped with effective communication skills in order to interact with team members clients and key stakeholders. They should be able to articulate complex concepts in a clear and concise manner.
•  As a Team Leader you come with experience in management a teams performance by setting qualitative and quantitative targets and KPIs for the team to ensure they are constantly stretching their goals and targets.
• Team Leader is expected to lead and drive projects independently or by partnering with Senior Analysts (where required) involving different internal and external stakeholders.
• 2 years of experience of managing people within a Risk Operations and/or Disputes Resolution setting.
• Payment industry experience preferable

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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  Employment Type :

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