Program Performance Specialist

MF 40 hrs $46000$60000

BAMSI is a 501(c) 3 nonprofit organization founded in Brockton Massachusetts with a vision of driving change and creating equal opportunities for individuals with developmental disabilities and mental and behavioral health challenges. Brockton Area MultiServices Inc. (BAMSI) was incorporated on March 21 1975 as South Shore MultiServices Inc. under Chapter 180 of the Massachusetts General Laws as a notforprofit human service organization. On July 9 1975 it changed its name to Brockton Area MultiServices Inc. It was formed for the development coordination and delivery of integrated human service programs and according to its website its mission is to empower people and enrich their lives through compassionate support and diverse services one individual one family a time. BAMSI employees up to 2000 people and operates adult child and family services assisting approximately 30000 individuals each year in Worcester Middlesex Norfolk Bristol and Plymouth Counties.

BAMSI is committed to Diversity Equity Inclusion Justice and Access for all; to creating a holistic system of care that meets people where they are; and abolishing the stigmas surrounding mental illness disability and addiction.

We strive to offer valuable benefits that promote a healthy work/life balance and add value to our employees lives. Our comprehensive benefits include:

• Generous Time Off Package
  • up to 4 weeks combined vacation personal and cultural holiday
  • 12 paid holidays
  • up to 2 weeks Sick Time
• Highly Specialized Paid Trainings including opportunity to earn CEUs
• Health and Dental Insurance
• Life Short Term and Long Term Disability Insurance
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities

*Available benefits are based on position and scheduled hours.

Performance and Improvement:

1. Remain aligned with the mission and strategic plan of BAMSI including providing substantive feedback to preserve the integrity of BAMSIs mission and strategic plan.
2. Monitor and report on agency and program specific performance outcomes as required by accreditation bodies (e.g. CARF) and relevant funding sources (e.g. DDS DPH DMH).
3. Partner with program leadership (directors assistant directors managers) in the development of new programs and to track and improve existing program performance in conformance with applicable funding source regulations licensing requirements accreditation standards and BAMSI standards and policies.
4. Serve as a subject matter expertise and partner to program leadership (directors asst. directors managers).
5. Help develop annual program performance dashboard for Operational Excellence.
6. Maintain including regular update tools used to measure program performance
7. Lead and facilitate the annual agencywide scheduling of program performance reviews (program/operational and health).
8. Advise program leadership (directors assistant directors managers) on programlevel key performance indicators (KPIs) and objective and key results (OKRs) including but not limited to identifying operational trends patterns best practices improvement options to maximize performance and other recommendations.
9. Exhibit problemsolving abilities and methods to find solutions to program and agency problems utilizing process improvement techniques and tools.
10. Assist new managers with training and acclimation to new role in program.

Committee Participation:

1. Serve on Quality Management Committee.
2. Serve as a liaison to the Adult Services Human Rights Committee.

Other:

1. Perform other related work duties as needed or as assigned by supervisor or designee.

Qualifications

• Bachelors Degree in management or human services field preferred but not required.
• Five 5 years experience in providing services in either day or residential programs serving adults with development disabilities brain injury or mental illness.
• Excellent written and oral communication skills required.
• Computer competent in Word Excel and Outlook desired.
• Must have valid drivers license in state of residence and own means of transportation.

* Internal candidates are encouraged to apply

EEO

We at BAMSI appreciate your interest and consideration of roles in our  is an equal opportunity and Affirmative Action Employer encouraging diversity in the workplace.  All qualified applicants will receive consideration for employment without regard to their race color creed religion ancestry national origin sex sexual orientation gender identify age marital status family responsibilities pregnancy genetic information protected veteran or military status and regardless of whether the qualified applicants are individuals with  is the Lawhttp:// Accommodations for Applying/RecruitmentReasonable accommodations are adjustments made to remove workplace obstacles for qualified individuals with disabilities to apply for and perform their  who qualify under the Americans with Disabilities Act as amended may be eligible for a reasonable accommodation in BAMSIs application and selection process. A request for an accommodation will not affect opportunities for employment within BAMSI. Arrangements can be made if you have a disability that requires an accommodation for completing an application form interviewing or any part of the employment process. Requesting accommodations in writing or verbally can be initiated by a BAMSI employee qualified applicant or by someone acting on that persons behalf.  Either callor send letter to Talent Acquisition 15 Christys Dr Brockton MA 02301. Note: please do not use these contacts to followup on job inquiries.