Director Airline Consulting
Director Airline Consulting
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Job Description
Job Title
About Amadeus: We are Amadeus and we make travel work better for everyone everywhere. As part of our global team of 20000 passionate team members across 100 locations youll join a community united by a love for travel and technology. Were not just shaping the future of travel; were using it as a force for good enriching lives and supporting our planet. Here youll be free to innovate and grow with driven colleagues.
Summary of the Role: Manage the accounting relationship with strategic Airline partners in the NORAM region. Grow and support relationships manage commercial aspects and cooperate with Sales and Customer Product & Solutions team to ensure customer satisfaction and profitability. Contribute to increasing Amadeus market share and revenues for longterm success. Define and implement a business development and retention strategy providing highlevel service. Identify and prioritize business opportunities.
In this role youll:
Manage strategic accounts by:
- Developing a solid and trustworthy relationship between the strategic Airline account(s) and Amadeus IT and Distribution Teams
- Resolving issues and complaints from strategic account(s)
- Facilitating communication between strategic account(s) and internal Amadeus Teams
- Collaborating with Finance to assist in addressing billing and invoicing queries
Manage all commercial matters related to accounts:
- Execute and process operational requests received from Airline partners
- Ensure customers use Amadeus technology optimally and achieve established performance productivity and service metrics
- Communicate information about new products and solution releases to customers promptly
- Work with IT Sales / Customer Product & Solutions to retain and expand the IT portfolio
- Organize regular business reviews for followup purposes and deepdive sessions on specific items
- Collaborate closely with Commercial Operations to get business cases approved for renewal and market share development
- Maintain a comprehensive understanding of the current product portfolio and the benefits of specific products for each Airline partner along with uptodate knowledge of segmentrelevant information (trends strategy competitors pricing etc.
- Ensure external communication specific to strategic account(s) aligns with top management and agreed communication plans
- Provide input and feedback to the Customer Solution teams to prepare and adjust the communication plan
About the ideal candidate:
- Bachelors degree and proven success in sales business development product marketing or related field
- The position may require travel to customer sites and industry events as needed estimated at 5 nights per month
- Fluent in English
- At least 5 years of related experience with Airline IT and Distribution or working with a vendor that directly serves large airline clients
- Demonstrated ability to develop positive and influential relationships
- Airline industry technology experience preferred
- Understanding of MS Office Suite of products Salesforce Seismic among other productivityrelated products
Working at Amadeus you will find:
A critical mission and purpose At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.
Great opportunities to learn Learning happens all the time and in many ways at Amadeus through onthejob training formal learning activities and daytoday interactions with colleagues.
A caring environment Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.
A diverse and inclusive community We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.
A Reliable Company Trust and reliability are fundamental values that drive our actions and shape longlasting relationships with our customers partners and employees
Diversity & Inclusion
Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.
Amadeus endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Required Experience:
Director
Employment Type
Full-Time
